Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Responsiveness and easy to submit claims
Responsiveness and easy to submit claims
Insurer: Spot
By: Neil Chakravarty
I have experienced excellent customer…
I have experienced excellent customer service with every claim. I really appreciate the coverage for preventative care.
Insurer: Pets Best
By: Jan Laman
Fast service
Had very quick and kind service
Insurer: Fetch
By: Andrew Mokhtarzadeh
Customer service is quick and helpful
Customer service is quick and helpful! We tried going through Costco or Sam's Club to lower rates, but since we are prior/current customers our rates would have gone way up. Each time we get a pet, we get them covered w/ Embrace.
Insurer: Embrace
By: Consumer
Easy to submit a claim and very fast…
Easy to submit a claim and very fast turnaround
Insurer: MetLife
By: Dennis Twiss
5 stars for Rebecca
5 stars for Rebecca! Excellent people skills and very knowledgeable!
Insurer: Prudent Pet
By: hebertdonnagmail.com
Rebecca was patient and explained…
Rebecca was patient and explained things well. Very easy to talk with.
Insurer: Prudent Pet
By: hebertdonnagmail.com
Quick and easy
Quick and easy to file a claim, and fast return.
Insurer: MetLife
By: Jon
Their website has been down for 6 days
Their website has been down for 6 days. I needed to submit a claim. I sent it via email. No reply, no confirmation.
Insurer: Pets Best
By: Phill Mackie
Friendly representative
Friendly representative and understanding of my cat's needs; she resolved the issue immediately and within one week my employer HR resumed payments to Metlife.
Insurer: MetLife
By: Theodora