Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Feeling like I’m doing the very best…
Feeling like I’m doing the very best for my dogs feels great. The website for petsbest is easy to use and they are good at getting back to me via email.
Insurer: Pets Best
By: Skyler
Always reimbursed, but customer service lacks
Title explains it all. I’m always reimbursed, but the claims can take a month or two to be processed. And customer service is lacking, can take weeks to get a response.
Great service
I have been with Nationwide pet insurance for my dogs many years. I have always gotten print accurate service.
Insurer: Nationwide
By: customer
very east to submit invoices
very east to submit invoices. promptly reviews claims and tells you what is applied to your account
Insurer: Trupanion
By: Gina
Waste of time and money
I’ve been paying Embrace insurance while still paying for my pet visits, they won’t settle my first claim or reimbursement anything even after providing information that my vet gave me, that they requested. They claim they need even more information. Looks like a scam, they should be ashamed. Whoever is considering this insurance shouldn’t consider it unless you like to just pay bills because you will be paying for you pet visits/ procedures while still paying them and won’t be reimbursed at all. They made my pet visit so complicated and undesirable with how many times I had to contact my vet and forward information only to have them say they need more!!!!! Terrible.
Insurer: Embrace
By: Aeeda Mayo
Amazingly quick and a very good thing
Amazingly quick and a very good thing
Insurer: Spot
By: Gail Buce
Preapproval was easy
Preapproval was easy, and Trupanion worked smoothly with the vet hospital
Insurer: Trupanion
By: Jane
Excellent Pet Insurance
Nationwide is absolutely one of the best pet insurances, and the staff is amazing!
Insurer: Nationwide
By: Dina Seligman