Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very simple process
Very simple process, no need to be contacting multiple agents to discuss your policy, coverage is Very clear and direct, claim service is quick and fair
Insurer: Pumpkin
By: Nick Maffei
Agent was friendly and helpful
Agent was friendly and helpful
Insurer: ASPCA
By: Leeboop
Should not send a survey before…
Should not send a survey before providing status or update of pet insurance that you had to pay 2 months in advance and be told you have to pay next month also. Feel like I’m being ripped off. Unable to give experience until policy is activated
Insurer: Nationwide
By: Angela Renea Hagans
Easy claims submission with rapid…
Easy claims submission with rapid reviews and responses and clear explanation of eligibility and payments. Representatives are knowledgeable and helpful.
Insurer: Pumpkin
By: Suzanne
Worst experience ever
I signed up paid first and last and got cancelled right away don’t know why
Insurer: Sonnet
By: Christopher
Horrible Customer Service and reimbursement
Horrible Customer Service and reimbursement Process. Would never recommend :(
Insurer: Pets Best
By: Jule
Awesome Pet Insurance
I have been a customer of Pets Best Insurance for almost 4 years now. Any claim I have submitted has been carefully reviewed, appropriately reimbursed, and explained in detail. The claims process is very streamlined. I definitely appreciate being a customer of Pets Best Insurance and would recommend it to any pet owner in need. Thank you!"
Great service
I have had two times where my dog had an accident and it was simple to submit a claim and was fairly fast.
Insurer: Spot
By: Abbie Watkins