Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Karley was fantastic with helping…
Karley was fantastic with helping clarify a few items. I ended up getting a great policy for my young cat. Great support-easy process online.
Insurer: Fetch
By: Brittany Hummel
My baby was in the ICU for 72 hours and…
My baby was in the ICU for 72 hours and the bill was high. Met Life Pet sent a check within 1 week of me submitting the information. Fast service and condolences because my baby passed away
Insurer: MetLife
By: Pat Holbert
Unexpected MRI expense
My dog Eddie developed spinal pain and needed an MRI. The veterinary hospital was able to get my claim approved in just a few minutes and directly paid for. I didn't have to submit anything myself. I didn't have to wait on a claim or refund, I just paid the hospital the remainder of what I owed for my deductible. It was very convenient.
Insurer: Trupanion
By: Jennifer
Truly grateful
I am truly grateful for MetLife Pet Insurance. From the beginning and all the way until my pet passed away, they supported me during one of the hardest times of my life. Their coverage and guidance helped ease the financial stress, allowing me to focus on loving and caring for my pet until the very end. The claims process was clear. I highly recommend MetLife to any pet parent who wants compassionate and reliable support.
Insurer: MetLife
By: Ismaray Cespedes
Autumn
My experience was great because it was easy and Bonnie Brae Veterinary Hospital could handle it. It was the first time my dog was sick she is only a year old.
Insurer: Trupanion
By: Deborah Stiles
Mixed feelings
The most frustrating bit has been their flaky claim system. Cannot submit claims via the app or website. Always something with their azure platform. Have to email it and then you get "incomplete" claim returns and with no way knowing what the claim was about because the previous attachment didn't register so have to be very meticulous what and when you submit things. I really wish they would spend time fixing this. Had a recent pet emergency and required hospitalization and it's been two weeks and still no acknowledgment on some claims. Phoned and they told me to be patient. Emails sent to claims never respond in our experience. For past claims we are happy with the service; can't fault them. Co-pays etc exactly as per policy and I give them 5/5 for when it does work. Unfortunately have to mark them down for the long claim delays and recent issues with their systems. At least acknowledge there are issues and notify users in the app or website. It takes time to prepare the claims and when it times out without any warning and time spent on it was a waste, It's absolutely infuriating in this day and age. If you know there are issues act on it. Whoever is managing your IT systems, website or apps they need a kick up the ass.
Insurer: Pets Best
By: werner van zyl
The ease of knowing our pet is covered…
The ease of knowing our pet is covered with this great ins and to pay us directly back and the process is easy to do from your phone and claims are processed fast . We are so happy that we have this ins for our pet .
Insurer: Spot
By: Lori Snipes
Excellent customer service and support
Called about a concern I had regarding a new claim customer service.Got the earrings.As for me that I needed and was so understanding and polite. Customer service is a key reason for any business to stay Good, and they definitely are doing it
Insurer: Embrace
By: Wally Orechia
Spot Pet Insurance was incredibly easy…
Spot Pet Insurance was incredibly easy to use through their app. I had to pay $2,100 in veterinary bills due to complications from my dog giving birth. I submitted everything directly from my phone and was reimbursed within a week. I highly recommend Spot and would absolutely recommend it to friends and family.
Insurer: Spot
By: Ed B