Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Always friendly and helpful.
Always friendly and helpful. Above and beyond!
Insurer: Trupanion
By: Sara
Trupanion is fast and efficient.
Trupanion is fast and efficient.
Insurer: Trupanion
By: M.
Weve had to submit several claims the last 1.
Weve had to submit several claims the last 1.5 years as our dog has recurring bladder stones and each time it has been so easy. Our vet clinic is able to direct bill, so I dont need to worry about keeping an eye on the mail for a reimbursement cheque. The emails/receipts I get are very clear about the breakdown of what is covered or not. The one time our vet forgot to direct bill, the reimbursement cheque arrived quickly - only a few days later. I would, and do, recommend Trupanion to all pet owners Ive talked with.
Insurer: Trupanion Canada
By: Melinda
Happy thatBrinkley is covered and with your company!
Happy thatBrinkley is covered and with your company! Thanks for all of your help in getting Brinkley vovered with your insurance! I now need to know when the policy starts with the new coverage!
Insurer: Trupanion
By: Doris
Very easy to deal with.
Very easy to deal with.
Insurer: Trupanion
By: Skip
Excellent service always!
Excellent service always! Peace of mind.
Insurer: Trupanion Canada
By: Kimberley
best experience ever -
best experience ever - easy to deal with, clear information, helpful staff, and efficient payment return.And so far, all my claims have been handled fairly and given us the opportunity to treat our pet with the best care possible.
Insurer: Trupanion Canada
By: Catriona
Peace of mind!!
I have accident/illness and the wellness insurance!! Great customer service and claims are processed very quickly!
Insurer: Embrace
By: Dana
Great people, slow process
As with any company, the larger it becomes, the slower it becomes. When I would previously file a claim (i've been a customer for seven years) I would have my money in a week and a half, and that was when I was receiving paper checks. Now I am signed up for electronic payments, but it's taking almost the full thirty days to be processed. Given that amount and volume of my claims, that creates a real hardship for me, especially as I am unemployed. Having said that, the people are really friendly and helpful. I've been trying to get my dogs to have the same coverage, and I keep missing the deadline, but everyone is really kind and helpful in answering all my questions. Sames goes for explaining the reimbursement of my claims. i always have a million and one questions, and i've never had someone who wasn't well informed about the processes and able to explain them to me!! Please just process the claim quicker!!
Insurer: Nationwide
By: Allison