Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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TPLO Surgery for knee injury for my Bernese Mountain Dog
This is my first experience using pet health insurance. I have had my dog for four years and have had very little in the way of health issues until about four weeks ago when she was suddenly walking on three legs. I took her to the surgeon only to find out that she had torn her ACL and we did surgery immediately and filed a claim with Embrace. The Embrace staff were very helpful on the phone and answered all of my questions politely. I am happy to report that they reimbursed the medical expenses in under two weeks, and even gave me follow up calls and an email to check on how my dog was doing post surgery. I couldn't be happier with the service!!
Insurer: Embrace
By: Jon
Best Pet Insurance
Exceptional service and responds to claims extremely fast. This is insurance is the least expensive on the market after doing extensive research and extremely friendly to having vets submit claims on your behalf after each visit.
Insurer: ASPCA
By: gary
Best decision I ever made
Healthy paws is the best insurnace I have ever dealt with. They put forth the effort to make sure you and your pet are taken care of and even send emails to check in on the pets. The staff/customer service representatives are amazing and this was hands down the best decision I've ever made.
Insurer: Healthy Paws
By: Samantha
I would (and ALWAYS DO) recommend ASPCA Pet Insurance to anyone and everyone I know!
From the very start our family has been so amazed by the exemplary customer service that ASPCA Pet Insurance provides. After our dog tore a ligament in his knee, we scrambled to find a way to pay for a surgery and decided that even if the insurance plan we opened couldn't help us with this accident it was worth the investment in the long run. I filed my first claim on Odie's account last month and the process was as painless as it was relieving. ASPCA reimbursed us for 90% of the costs of Odie's vet bills and the deductible was more than reasonable. Every time I tell the story the listener remarks they wish they had a plan like this for their own health insurance!
Insurer: ASPCA
By: Katherine
Thank you for your help.
My Bambi had to have 4 tumors remove because one of them was cancerous and the have a Biopsy tissues which turn out to be clear of cancer after the surgery. The stuff of Embrace Pet Insurance were kind to help full out the claims form when I ask how to do them and send, she send me the forms and instructions of how to fill them out. It seen to me that they care about my Bambi and me. Plus thank you for passing the claim very fast. I did not have to worry after I put my claim in, thank you. I would recommend EMBRACE PET INSURANCE to any body that needs insurance for their pets.
Insurer: Embrace
By: WILLIAM
Peace of mind and your pet
Peace of mind when it comes to the health care of your pet is important. We have our two cats and dog insured with Hartville Pet insurance. Last year our Siamese was diagnosed with restrictive cardio myopathy-endomyocardial form. This was where Hartville stepped in and made decisions for treatment doable. Hartville Pet Insurance is a compassionate company dedicated to providing our pets the ability to have the health care they need. Our fur babies give us so much and deserve the best health care we can give them. Hartville Pet Health insurance gives us that opportunity. Claims are easy to file and quickly processed.
Insurer: Hartville
By: MaryAnn
Super easy & fast
Love this insurance. My dog just had surgery and I received my payment fast. She had several appointments leading up to the surgery and any questions they. Had, they went right to the vet. Other insurers do not do this.
Insurer: Embrace
By: Donna
very helpful kind and caring
even after the claim was settled (in a very time mater) I received a phone call inquiring how my dog was doing.
Insurer: ASPCA
By: PENNY
Robbie was very pleasant and answered all my questions.
Robbie was very pleasant and answered all my questions. As for Trupanion I love them. In fact I just recommend them to two of my friends and you may soon be hearing from them,i could not say enough great thing.
Insurer: Trupanion
By: Lynn