Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Thank heavens for Embrace
Different dog, different unexpected chronic illness.....same wonderful service and coverage! We have been fortunate to have Embrace insure our pets' health for maybe 10 years now. I got it just as a precaution! Thank goodness I had it. Seven years ago when our Golden Retriever was diagnosed with a brain tumor after many very expensive tests. Embrace paid for 80% of a very large medical bill. After our Golden died, we received an expression of sympathy from Embrace! Who every heard of such a thing?? I was so touched. Now our English Cocker has been diagnosed with Addison's Disease which means she will be on meds and under vet care for the rest of her life. This could have posed a financial burden, but Embrace "has our back"! (We also have a cat who required significant testing several years ago and Embrace covered those bills too.) When I am paying the monthly fees I have sometimes thought, "Why am I doing this?" Then an unexpected illness or accident happens, and I am incredibly thankful for the investment.
Insurer: Embrace
By: Penny
always prompt with reimbursement!!
Our experience with Trupanion has been excellent, always prompt with reimbursement!!
Insurer: Trupanion Canada
By: Kim
Explain everything and very helpful
Explain everything and very helpful
Insurer: Trupanion
By: TONI
Never have a problem with claims,
Never have a problem with claims, helpful staff.
Insurer: Trupanion Canada
By: Joanne
Very fast and efficient
Very fast and efficient
Insurer: Trupanion
By: Charles
Very easy to work with Trupanion.
Very easy to work with Trupanion. We are so thankful we have this insurance for our pet. Trupanion is true to their word for coverage.
Insurer: Trupanion Canada
By: Pat
Great service and follow up.
Great service and follow up. The telephone staff are friendly and professional.
Insurer: Trupanion
By: Sandra
She was friendly professional and very helpful.
She was friendly, professional, and very helpful.
Insurer: Trupanion
By: Billie
It is extremely easy to submit a claim and to get an answer quickly.
It is extremely easy to submit a claim and to get an answer quickly. Trupanion is a very professional and customer friendly organization to work with. Everyone I have dealt with is very professional, knows their product, and is very customer friendly. Trupanion is a great organization to work with. That is why I would highly recommend it anyone. I have always had a great experience with anyone in the organization no matter what I was trying to do or ask.
Insurer: Trupanion
By: Lana
Absolutely exceptional service when calling with questions,
Absolutely exceptional service when calling with questions, prompt claim reimbursement, and a dependable, reputable insurance partner in my efforts to give my cat Luna the longest and healthiest life possible. Thank you, Trupanion!
Insurer: Trupanion
By: Victoria