Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank God for Nationwide Pet Insurance!
I had never had Pet Insurance before because I had the impression most policies were not worth it. Nationwide has proben me wrong. My precious Josey has had 5 Urinary Tract Infections in the last 8 mo. Which have required many trips to the Vet, an appt. with a Specialist, testing and medication. I don’t know what I would have done without Nationwide. So easy to file the claims and so prompt with payment has given me peace of mind as we try to find a cause for the infections.
Insurer: Nationwide
By: Abbie
Nationwide is doing great with our claims
We have submitted multiple claims for Zeke, our 8 year old Portuguese Water Dog and Nationwide has paid 100% of them less our deductible. Could not ask for anything more. They respond quickly after a claim is submitted and usually pay within 2 weeks or less
Insurer: Nationwide
By: Steve
It’s only human insurance was this easy
Dealing with nationwide for our dog is actually enjoyable because it’s just so easy. Submit the invoice, wait a short amount of time, and receive the reimbursement. I work in healthcare, and I have never dealt with such a simple insurance process.
Insurer: Nationwide
By: John
Very satisfied.
Excellent customer care service and personel. They take the time to help you file a claim and are very helpful. They never make me feel rushed. Very fast to reimburse my claims. I put my vet bill on my credit card. Come home put my claim in via my cell phone to ASPCA. I am always reimbursed from ASPCA before my credit card bill comes in and I pay it off. Very easy!
Insurer: ASPCA
By: Linda
Embrace lives up to its claims; excellent service!
I have had my two labs covered by Embrace since they were 4 years old. They are now 9 and Embrace has consistently lived up to its claims and covered exactly what they promised to time and time again and in a timely fashion. I highly recommend this company! They have enabled me to give my girls the best veterinary care possible.
Insurer: Embrace
By: Monica
If you are interested in pet insurance, and you should be, get Embrace!!!
i am so impressed with Embrace. All claims have been paid quickly and without question. Very much appreciated when you are already worried about your much loved family member. I have never had to say no to a test or treatment because of worry over money. I wish people health insurance worked so well!! Thank you so much Embrace. ❤️🐾
Insurer: Embrace
By: Toni
Client friendly
Very friendly and helpful. Calls are answered right away. Claims are handled quickly and efficiently. No complaints
Insurer: ASPCA
By: Yvonne
This is the best company.
Everyone at this company is so kind and helpful. They always take the time to listen to your concerns about your pet. The turn around time on paying your claim is very fast and they give you no hassle. I would highly recommend this company.
Insurer: ASPCA
By: Elaine
I take back my previous comments - Pets Plus Us has reassessed and come through for us!!!
I left a 1 paw review not too long ago - at that time our claim for an Anal Sac Adenocarcinoma had been denied... Since then, I settled down and sent a rational email outlining my concerns and frustrations to Pets Plus Us. I was contacted by an advocate from the company - she was very helpful! Michelle outlined exactly why our claim was initially denied, explained how to request a reassessment and forwarded our appeal email to a claims manager. In less than 24 hours our reassessment was complete and our claim deemed to be payable! Such a relief that we can move on and focus on helping our fur baby heal!
Insurer: Pets Plus Us
By: Terri