Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fynch is happy, so I'm happy!!
After researching other pet insurance companies, I found Nationwide to be the easiest and best for my pet's needs. Sending in a claim is very easy with VitusVet. But I must say, every time I called and talked to a Nationwide rep., I was always satisfied with all questions smartly answered. And the web site is easy to maneuver. When my girl Violet died, their sincerity was appreciated.
Insurer: Nationwide
By: David
Great! Fast and easy.
My claim was easy to submit and received a cheque quickly. Great customer service.
Insurer: Pets Plus Us
By: Susan
Easy to use service
Very easy to use and understand. Can file claims pretty quickly online. Have had no problems using their service. Would recommend.
Insurer: ASPCA
By: Christian
Decent insurance
ASPCA always processes my claims promptly. I am very happy with them.
Insurer: ASPCA
By: BC
Great organization
The people who answer the phone are great. They took their time in going over policies and claims. They return claims within a week.
Insurer: ASPCA
By: Julie
Claim handled very quickly and payment received in a timely manner.
We have been very pleased with Nationwide Pet Insurance. The fee is reasonable and the service has been outstanding.
Insurer: Nationwide
By: Richard
Trupanion is a predatory company that doesn't care about it's customers.
Trupanion is a predatory company that doesn't care about it's customers. They charged my bank account 5/15 when my bill was due 6/6. How can a company decide they want to get paid early? Get your pet insurance somewhere else!
Insurer: Trupanion
By: Elizabeth
THANK GOODNESS I HAVE NATIONWIDE PET INSURANCE!!!!
My Bernadoodle beloved puppy, has unfortunately had 2 very severe infections, (1 he caught at a horrible dog park in Dallas), requiring 2 overnights at ER/Critical Care Hospitals. Both were very close calls and they saved his life!!! Over $5000.00 w/vet bills/ER bills, etc. Very grateful (so is my bank account) to Nationwide for their almost seamless process of reimbursement (90%). My son recommended Nationwide and thank goodness I listened to him.
Insurer: Nationwide
By: Stacey