Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Beth wasn't able to resolve my issue however I didn't really expect it to be solved in one phone call.
Beth wasn't able to resolve my issue, however I didn't really expect it to be solved in one phone call. It was a complicated issue that I knew would probably need to be subject to further review. Beth quickly understood my concerns and was able to get my issue forwarded onwards. Beth was very friendly and helpful.
Insurer: Trupanion
By: Erin
You have fast and courteous service.
You have fast and courteous service. I am very pleased .
Insurer: Trupanion
By: Herbert
Quick response &.
Quick response &. No hassel
Insurer: Trupanion
By: Frances
I have been a client of trupanions for a very long time,
I have been a client of trupanions for a very long time, and they are very good. Any time I have a problem they are very helpful and understanding and take the time to explain anything you need.
Insurer: Trupanion Canada
By: Margaret
Speed of contact
Speed of contact
Insurer: Trupanion Canada
By: Caroline
Complete Explanation and the reps are very upbeat and helpful,
Complete Explanation and the reps are very upbeat and helpful, wonderful experience.
Insurer: Trupanion
By: Lisa
Great and prompt service
Great and prompt service
Insurer: Trupanion
By: Linda
You guys were amazing and so quick to process my claim.
You guys were amazing and so quick to process my claim. I’m so glad i have you on my side to take care of my dog
Insurer: Trupanion Canada
By: Tracy
I find you very easy to deal with all around.
I find you very easy to deal with all around. Am very pleased when I have the need to make a claim with your companies efficiency and friendliness.
Insurer: Trupanion Canada
By: Sherry
Oh my goodness!
Oh my goodness!! At times of stress the last thing you want to think about is whether or not you can afford the best treatment for your furry family member. Trupanion has been superb, offering help and we have really felt like you guys care. Thank you.
Insurer: Trupanion Canada
By: Paula