Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws - What a blessing!!
I want to express my sincere gratitude to Healthy Paws Pet Insurance! I have carried this insurance since 2011, hoping I would never need it! However, my Keeshond, Riley, has recently been through cruciate ligament tears in both his back knees. His problems required several surgeries and I was distraught at seeing him in such pain. It's enough to have to deal with a loving pet experiencing pain and unhappiness, but medical expenses on top of that is extremely stressful and overwhelming! Healthy Paws was there for me, not only with relief from expenses, but email support and caring! Thanks to Healthy Paws, Riley is slowly getting back to his "puppy" personality - no running and jumping, but snuggling and sitting by me instead of by himself in a corner. Thank you to all the staff! Sandy Jones
Insurer: Healthy Paws
By: Sandy
Healthy Paws- Two Paws Up!
Healthy Paws has proved to me why they are rated the #1 pet insurance! I have a 9 year old lab/pit mix that faced a gnarly gastro infection which ended up being diagnosed as pancreatitis. It was a really emotionally exhausting week and a half of him spending every day at the vet. Healthy Paws made worrying about the blow to my bank account the last thing on my mind allowing me to focus on the care Mister needed to get him back on his feet. When all was said and done Misters bills were over $3,000 and thanks to Healthy Paws I only had to cove 20% of that. They were not only quick to process, approve and reimburse the claims but even reached out via email to check in on him. There's no other insurance company i'd recommend.
Insurer: Healthy Paws
By: Jen
Nice & fast
She was very nice she knew what to do and was fast
Insurer: Trupanion
By: Pat
All my concerns were dealt with in one call.
All my concerns were dealt with in one call. It was especially nice to resolve this in the evening when I first discovered the issue.
Insurer: Trupanion
By: Sheila
Very friendly and reassuring.
Ashley knew my account and was very friendly and reassuring. Thanks
Insurer: Trupanion
By: Penny
Excellent and compassionate service
Cheryl and the entire Trupanion team continue to provide excellent and compassionate service during our challenging time with Kota. Although Kota's recent surgery has taken an emotional toll, it is comforting to know our Trupanion insurance lessens the financial impact and allows us to focus more on our little girl. Thank you to the entire team!
Insurer: Trupanion
By: Lewis
Great company and great people.
Great company and great people. Their love for animals and their customers is superb! Thanks for everything.....again!
Insurer: Trupanion
By: Ray