Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Extremely Satisfied Customer
I've been with Embrace Pet Insurance for several years. I've been quite satisfied with their service. The insurer is extremely prompt in processing their claims-no hassle, no headaches, super easy process!
Insurer: Embrace
By: Lisy
Great experience!!!
I am so thankful to have Embrace! Our dog needed Surgery and they paid our claim quickly and efficiently!
Insurer: Embrace
By: Leigh
Great customer service
I am very happy with Embrace. They were quick and efficient in handling my claim.
Insurer: Embrace
By: Teri
Excellent Service and Response
Nationwide Pet Insurance does a superb job of claims handling and payment. They are responsive and fair. The website is easy to use for filing claims and follow-up. We have been policyholders for more than five years and are very satisfied,
Insurer: Nationwide
By: John
I'm highly impressed!
I was highly impressed at the speed that Bailey's claim was settled. I also appreciated the $ amount! My sister has insurance through Pet Smart, and she often has to contest her claims, as well as what they cover. I am so glad I chose Nationwide over other companies. I also like the fact you offer advice on an 800 line if I need it.I rescue dogs and I like the fact if I have a question someone is a phone call away!
Insurer: Nationwide
By: Linda
best customer service of any insurance company -
best customer service of any insurance company - including the companies that provide humanmedical insurance. Prompt reply and case management.
Insurer: Trupanion
By: Mike
Handled in a fair and timely manner.
Handled in a fair and timely manner.
Insurer: Trupanion
By: Dawn
They quickly reviewed my claim
They quickly reviewed my claim my vet helped me with and reimbursed me for my eligible cost.
Insurer: Trupanion
By: Dale