Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Prompt responses - excellent service!
Having a new puppy can sometimes mean more vet bills. Nationwide has been professional and accommodating with each of our vet visits. Communication between Insurer and client is excellent. Thank you for inquiring how our puppy is dong after surgery!
Insurer: Nationwide
By: Merry
Flexible and reliable pet insurance.
I have had Embrace pet insurance For Zak since he was a puppy and have never had anything but a pleasant experience dealing with them. Recently Zak has had a number of procedures done to diagnose a lameness issue which has entailed a number of visits over a period of time costing thousands of dollars. Embrace has been quick and dependable in covering each and every occurrence without any delay or issue. It is unfortunate that Zak has to go through so much, but it is comforting to know that I can rely on Embrace to stand behind their product and help with the costs.
Insurer: Embrace
By: Ken
Good company
I've used Nationwide for 30 years (they bought Veterinary Pet Insurance which I was a member of after they were founded). We've had many dogs and cats insured with them and the insurance let us fight cancer and other diseases that we could not have otherwise afforded to do. While there have been minor quirks and issues over the years we've been satisfied with the customer service and reimbursement on various vet bills. We're very happy with the electronic deposit system. In years past, it seemed that the check would take longer to arrive (after disbursement) than the initial adjudication. Now, we can receive reimbursement within a couple of days of adjudication. The one area of improvement that we would like to see is faster adjudication of claims. This has improved in the last couple of years but it would be nice to see more improvement, since it takes cash to visit most vets, and most vet visits are unplanned. Part of the problem may be attributed to rapid growth (I remember VPI when it was a small company and turnaround was fast). Overall, we'd recommend using their policies and services. If it weren't for the insurance we had through VPI, and now Progressive, we wouldn't have been able to treat our pets on some major medical issues.
Insurer: Nationwide
By: Ed
Long claim turnaround time
One of the reasons I selected Pets Best Insurance was because they advertised a really fast claim turnaround time-I had my first claim about a week ago-it has been processing for 6 days and I called today to check on it-I was told that because they gave everyone 3 days off for the holiday(Memorial Day) that my claim was going to take 10 days. First of all, my claim is for a substantial amount-$3,000, secondly, they shouldn't advertise 2-5 turnaround time and then close of 3 days-I understand wanting to give employees time off, however, not at the expense of getting done what they advertise.
Insurer: Pets Best
By: Kari
Paid for same procedure on my parents dog and not mine. Then jerked me around when I called them about it!
NOT WORTH IT! I have same policy as family member....my stuff was not covered and theirs was. I would NOT recommend Nationwide. Also, when I called, Maggie gave bad answers...not helpful at all.
Insurer: Nationwide
By: Amy
Saved us from worrying about money!
We got insurance for the two of our cats and didn't use it in a while but once we needed it for an emergency and there was nothing better than not worrying about the cost of hospitalization and all the best care that can be given to our cat. It put our mind at ease during a stressful situation where we needed to worry more about our cat's health rather than the money.. They provided the reimbursement quickly and without any trouble! We had a deductible and the examination fee is not covered, but with our plan 80% of the rest was covered! That was over a $1000 for a $1800 bill. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Svetlana
Amazing, so glad I purchased the plan!
I purchased the insurance plan through my employer and boy am I ever glad I did! Not too long after my dog got sick, then ear infections, skin infections, and an eye trauma. After I met the deductible Nationwide reimbursed me 100 percent for the costs, which if I didn't have it would have put me out! They haven't let me down yet!
Insurer: Nationwide
By: Leigha
10+
Better than expected service and response time to filed claims. Having Nationwide pet insurance gives me peace of mind knowing that I can provide Arya the best care if she needs it. Thank you.
Insurer: Nationwide
By: Sylvia
So grateful to have Nationwide be a part of our dogs and our lives
We have pet insurance for our two mini aussies and greatly appreciate all you do. One of our furry friends is having anxiety issues and it's been a wonderful support to know that we could work with a veterinarian behaviorist and have support from Nationwide.
Insurer: Nationwide
By: Crystal
Amazing Insurance Company
This is my 3rd claim in 10 years. Embrace has always stayed true to their coverage. This time around, the claim was made for a 2nd knee ligament repair for my husky. Embrace was extremely timely in pre-certifying the claim, and reimbursement ($6K) was made within a few days of the claim being submitted for all amounts promised to be covered by the policy.
Insurer: Embrace
By: Mehul