Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy paws best health ins out there
Best insurance out there, they paid back promptly, don’t need to fill out any insurance claims, just submit a bill through their app, super fast, claims usually processed in 1 or 2 days, when my dog had an emergency they agreed to pay upfront also. Best experience. Very professional and truly care about your dog.
Insurer: Healthy Paws
By: Sunny
Curriculum Manager
I have always been satisfied with Trupanion. And they have always been quick to answer my question in a timely manner.
Insurer: Trupanion
By: Charles
ASPCA employeees are caring and compassionate to the owner and pet.
ASPCA has always been there for me. When Morgan, Toy Yorkie, was attacked by another dog, they contacted me to ascertain if he was recovering. When Morgan is sick they contact me for status and if the medication is effective. ASPCA does not treat you like a claim number, they treat you like a human being. Every representative I speak with always take the time for a thoroughly explanation and display concern for my Morgan. I have recommended the insurance to friends who have become members. Kudos to your staff and service.
Insurer: ASPCA
By: Diane
excellent company!
My dog is a rescue that we adopted at 8 weeks old. We got pet insurance for her at the suggestion of our vet and they highly recommended Figo. The claims processing time used to be weeks, now it's a matter of just days! and very easy to submit. Very happy with this company. With my doggie's recurrent UTI's, it helps to get some money back with our frequent vet visits.
Insurer: Figo
By: Wendy
Great efficient service
Thank you for the great service without your coverage I would be in so much debt and wouldn't have the extensive care options for my cat open to me.
Insurer: Pets Plus Us
By: Caroline
Superior Service
Two follow up emails after each claim; a follow up phone call. Very prompt claim reimbursement. Pleasant and friendly representatives to answer any questions.
Insurer: ASPCA
By: Sharon
Covered Items No Longer Covered
My cat has been insured with Trupanion for about 10 years. They have been great up till the last year. As my cat has aged she developed arthritis along with other treatable conditions. Last year my vet recommended cold laser treatments for the arthritis since it was less intrusive due to her other ailments. The treatments worked great and they were covered by Trupanion. Now Trupanion said they streamlined their processes and cold laser is not covered unless you pay more money for the Recovery insurance rider. Even though treating chronic arthritis is not a "recovery" item. They said they decided to jump all cold laser regardless of reason for treatment into the rider to make it easier for them. Riders are supposed to be for "additional" coverages not because Trupanion decided they don't want to cover a treatment they had been previously covering. The condition of arthritis is covered without a rider. A Trupanion rep even said the injections are covered so I could change to those. So now they are giving medical advice? Trupanion states that you have freedom of choice. But now it's at an additional cost. Also some of the reps give incorrect price quotes and aren't as friendly as they used to be. I used to recommend Trupanion to everyone. Unfortunately that is not the case anymore. What would stop them from changing more items that were previously covered and making customers pay more money for the same coverage?
Insurer: Trupanion
By: Chris
Top quality
Excellent, friendly service! I have recommended Embrace to acquaintances with pets.
Insurer: Embrace
By: Chris
Best pet friendly company
Quick turnaround for claims, awesome people to speak with if you have a question. Peace of mind!
Insurer: Embrace
By: Tama
Incredible Company by All Measures
My experience with Healthy Paws has been nothing short of amazing. Insurance companies are typically known for bad customer service and exploiting loopholes to not pay out claims. Well, healthy paws is nothing like that. They have pleasantly surprised me from day 1. Not only are their policies fair and affordable, they are also great at customer service. They have paid out several claims for vet emergencies, including the most recent one for an ultrasound and many tests for my dog’s stomach issues. A couple days after entering the claim and when they processed it they reached out to me to check in on my dog’s progress! Not even my medical insurance company check up on me lol. Healthy Paws reimburses me on time (fast) each time. They are definitely the company to go with for peace of mind knowing your pet will be able to get best medical service around.
Insurer: Healthy Paws
By: My