Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
My vet office and your company work well together
It's taking no effort at all to deal with pet insurance thanks to you guys and my vet office working well together. They do the paperwork for me, and you guys keep me well informed on the status of each claim as it comes in. I thank you, and Mushu thank you very much. This is the first year my company offered pet insurance and I'm sure glad I signed up for both my dogs.
Insurer: Nationwide
By: John
Worth every Penny!
I'm so glad I have coverage for our boy, Sirius. Thank you for making this such an easy process!
Insurer: Nationwide
By: Judith
He is a wonderful fur baby and we love him very much!
You have always covered any expenses we’ve had with him. We appreciate you partnering with us and making his care a priority.
Insurer: Nationwide
By: Carmen
No hassle pet insurance
I love my pet insurance! It’s so easy to submit a claim online and I get money back for our visits. This makes it easy for us to keep our dog up to date on his wellness checks and medications.
Insurer: Nationwide
By: N.
Better than MY health insurance!
Riley's claims are processed quicker and with less issues than my health insurance! The forms are extremely simple, I love that I get an email advising that the claim has been received, and everything that they say should be covered actually IS covered. I wouldn't own a dog without it.
Insurer: Nationwide
By: Sharon
Great Coverage
I have zero complaints with Nationwide Pet Insurance. My pup has been sick on and off this year and they have saved us so much money due to their extensive coverage of illness and wellness. Submitting claims through the VitusVet app could not be any easier. Thank you!
Insurer: Nationwide
By: Ashley
The Best!
We have been dealing with ASPCA for many years, always very helpful, claims are always handled in a very quick way, those who work there are wonderful!
Insurer: ASPCA
By: Kathy
I am a repeat customer due to your excellent service
I am comfortable in the knowledge that my dog is getting up to date medical care and preventative care due in part to the excellent interactions between my vet and the insurance co
Insurer: Nationwide
By: Janet
I've had Nationwide since my Golden Retriever, Gypsy, was 8 weeks old. I've been extremely happy with the claim process.
I've had Nationwide Pet Insurance since my Golden Retriever, Gypsy, was 8 weeks old. She's now 9 years old and I've never had a complaint regarding the claim process. It's been much easier than my OWN health insurance. Congratulations on a well run company.
Insurer: Nationwide
By: Rebecca
Great experience every time
I have had nothing but great experiences w Trupanion.They are extremely helpful in guiding me through the claims process and get reimbursed within two weeks.Never had a problem.If u have experienced other Pet Insurance companies u would know how easy Trupanion is to work with.In the past others took 30-60 days to reimburse me and fought me on every claim of my past pets surgeries.And Trupanion is very reasonable in price .Thank u Trupanion for being there.
Insurer: Trupanion
By: Marisela