Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Empowering peace of mind!
When my dog Callie had continually elevating liver values, our vet referred her to an area specialist for further diagnostics. That vet did quite a few tests to try to determine what was going on in her little body, but she also wanted us to wait a few weeks to have some things re-checked. I had racked up some decent bills and didn't yet have a final diagnosis, so I called Nationwide for advice. They said to send everything I had up to this point. I did - but then my vet mistakenly sent old paperwork in, too. That made for a very confusing situation, and I was concerned Nationwide wouldn't be able to figure out what was really going on with the claims I was really trying to submit. They were patient with my questions and did figure out what information was pertinent - and then reimbursed me to the dollar! We are still working through additional tests with our vet, but I am confident Nationwide will be able to help us through to the end of this ordeal. That peace of mind is priceless. It's so nice to not have to worry about insurance when I'm already worried about my beloved pooch!
Insurer: Nationwide
By: Erin
Outstanding
Phenominal service, quick reimbursement
Insurer: Nationwide
By: James
Wonderful
Rebel has been insured by Healthy Paws since he was 5 years old. He had some neck and back issues last year and they covered chiropractic appointments for him! Recently, I found a lump in his mouth. It turned out to be cancer. Melanoma. He’s had 3 surgeries and is currently under the continuing care of Cornell Oncology. Thanks to Healthy Paws I can focus on making the best medical decisions for Rebel without having to ask “how much is that?” They have been wonderful throughout this entire ordeal. Submitting claims is super easy, they keep in touch with you while the claim is being processed, the claims are processed quickly and once approved reimbursement comes quickly by check in the mail. They have been kind and always ask about Rebel and how he is doing. They have not disputed a single charge. I couldn’t be more pleased with my choice of Healthy Paws for my pet insurance. I am a practicing small animal veterinarian in Syracuse, NY. I decided to get pet insurance for my pets as there is so much specialty care available now in veterinary medicine, specialized care I don’t have the expertise to provide myself, and I want my pets to receive the best care available when they need it. Thanks to Healthy Paws, I don’t have to worry about the expense of trying to save Rebel’s life and maintain his quality of life for as long as possible. So happy with this company.
Insurer: Healthy Paws
By: Eileen
Great communication, quick reimbursement, love it!!
We are so very happy that we chose Nationwide pet insurance! They notify us when the claim has been received for review, and they process the claims in a timely fashion! Thank you, Nationwide, for helping cover costs of our puppy's care.
Insurer: Nationwide
By: Mary
Because of your outstanding care of our fur children but us as well.
Because of your outstanding care of our fur children but us as well. My previous GSD Rocket was my heart dog and in his lifetime you covered over $35,000.00 in medical care. I would never would have been able to do what I did for him without you.
Insurer: Trupanion
By: Deborah
Very courteous and helpful.
Very courteous and helpful.
Insurer: Trupanion
By: Mick
Blair was very considerate on the phone and empathized with my puppies injury which was a nice surprise
Blair was very considerate on the phone and empathized with my puppies injury which was a nice surprise
Insurer: Trupanion
By: Philippa
I have recommended Trupanion several times.
I have recommended Trupanion several times. Having small dogs means a greater likelihood of big problems. Tribulation has helped more than once when one of my pups needed healthcare I could not afford otherwise.
Insurer: Trupanion
By: Brenda
Made me feel important
Just keep doing good work. Peter was very caring and wanted to make sure I got all the info I needed and got all my questions answered. Always make sure that your agents, like Peter did for me, make the customer feel important.
Insurer: AKC
By: Edward