Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Insurance
We are so glad to have Nationwide Pet Insurance. They have always been very prompt in accepting and paying our claims.
Insurer: Nationwide
By: Jesse
Helped us pay for a major spinal surgery
Earlier this year our dog Sam started loosing function of his rear legs. We took him to several vets who gave a variety of diagnoses until we were finally referred to a great neurologist. The MRI and other various tests alone added up to almost $4000. Then came the surgery and the various post op procedures. At the end of the day the total charges for his back issues came out to almost $10,000. I am not sure how we would have afforded this without insurance. Most importantly Healthy Paws makes the process so easy and stress free. I have had a different insurance in the past with a different dog and with much much more minor treatments they would continuously bounce back our claims finding any and every excuse to refuse to pay. Every single claim above $200 would take 2 or 3 appeals before they would actually pay out (because their refusals were unfounded), their strategy was to make it difficult in hopes you would give up. Never had any similar issues with Healthy Paws, the claim submission is easy, fast and the payout is exactly as what you would expect based on your plan.
Insurer: Healthy Paws
By: Irina
Nationwide Claims
Nationwide did a good job handling my claims for my Shiba Aki. Sadly, Mr. Aki has cancer in his anal gland that has spread. Prognosis is poor, but I can't complain about the handling of my claim.
Insurer: Nationwide
By: Deb
Great Job
You guys are doing a fantastic job! I'm so happy with my dog insurance plan.
Insurer: Nationwide
By: Catherine
Extremely grateful for the service you provide
Mac our beloved dog was recently extremely sick with a stomach disorder. He had to be admitted and kept overnight at a vetinary emergency clinic. Thankfully he made a full recovery. The claim with Nationwide was quick and easy and we received a substantial part of our expenses back. Thank you for providing a wonderful service and giving us piece of mind for the care of our dog. The best pet insurance company we have ever used.
Insurer: Nationwide
By: Alan
We love Nationwide Pet Insurance !!!
We have filed several claims with our 3 fur babies in the last 3 years... Customer service is excellent!!! We get reimbursed in a timely manner!!! We never had insurance with our last 3 fur babies... and at the end of 17+ years with them we had spent over 38,000.00 on them in medical expenses... When we started over with the next generation of "pure joy" ... I shopped around and am so glad that we chose Nationwide!!! I would recommend them to everyone....
Insurer: Nationwide
By: Dawn
Very good and efficent at paying claimes.
My claims are paid fast and the ability to fax claims works for me.
Insurer: Nationwide
By: David
Outstanding service and worth every penny!
I never have any problems with claims and the money is usually refunded 10-14 days after submitting the forms. Customer service is always there when I need them.
Insurer: Nationwide
By: Frank
After comparing several pet insurance companies Nationwide was the best choice for our dog
We have only been clients for the past year but Nationwide has more than met our expectations. We were skeptical about what the coverage would actually be but have been very pleased with the reimbursement. The explanations of services not covered have been clear. Prior to making the decision to choose Nationwide we reviewed the comments online about several pet insurance companies and Nationwide seemed to offer the best coverage for us.
Insurer: Nationwide
By: Fred
Service is very slow, unwilling to help and uninformed
When I initially signed up, I was told that it would take a month for the policy to kick in and if I filled out the profile online and I set up for for direct payment through Chase, all of my claim payments would be paid within 7 days. I set up an account ASAP and filled it out. It took you over 25+ days to pay me and that was with me harassing you nonstop. Every time I called, I was told that it takes 30 days to pay the claim. Then I brought up that I was set up to have my claim paid to me through Chase, your direct payment center, then I got "Oh.... well... I don't know why this is taking so long...". No one could answer me why, no one would direct me to someone to help me. All I got is that I just have to wait for the claim adjuster to finish with the claim. Now, I'm not an idiot. I work for a healthcare company. If they really were in the mood to help me, they could have contacted the claims person. I don't even work in the claims department in my job but if a customer reaches out to me and requests help, I certainly do help them. Your customer service people didn't even want to reach out or put forth an effort. Uninformed at the information in front of them, unwilling to do any kind of investigation... I'm still debating whether I will keep you as a company. The only reason why I haven't cancelled is because its a perk through my job. And apparently my threatening to cancel my insurance after waiting over three weeks to hear about my claim wasn't a deterrent to your customer service people to stop being lazy and help me because they just gave me advice that my third claim might not be paid if I canceled.
Insurer: Nationwide
By: Karen