Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy claims and quick payment
I picked ASPCA after doing a lot of research on which companies are the most reputable and pay claims with minimal hassle. After I had to make my first claim (surgery for an unexpected brain condition!), I spent less than 20 minutes filling out forms and getting medic records sent, and the money was direct deposited in my bank account in less than 2 weeks. Customer service was always helpful and friendly. I would recommend ASPCA to anyone looking to insure their pet.
Insurer: ASPCA
By: Shelly
Thank you !!
James help me to solve the misunderstanding with my policy and my dog claim in a fast and professional matter. Thank you for your help. I wish all Services representatives was that good!!!
Insurer: Nationwide
By: Daniel
She was friendly and efficient.
She was friendly and efficient. Hassle free phone call.
Insurer: Trupanion
By: Cedrina
Great service prompt answering of phone and processing of claims.
Great service, prompt answering of phone and processing of claims. Pays percentage of charges without a schedule for each type of service. Just a straight percentage. Can choose deductible.
Insurer: Trupanion
By: Pam
Tracy was amazing.
Tracy was amazing. Customer Service was very understanding and extremely sympathetic and Customer Service was able to find the solution we needed.
Insurer: Trupanion Canada
By: Teri
The people are kind
Cause the people are kind caring & full of heart to your situation
Insurer: Trupanion Canada
By: Geraldine
Claims service is prompt
The claims service is prompt, and the people are the best! Thank-you!
Insurer: Trupanion
By: John
Submitting claims is straightforward
I've been with Trupanion for 6 years and never experienced any significant issues with the claims process. Overall the process for submitting claims is very straightforward, and the turnaround time for them processing claims is typically no more than a few days.
Insurer: Trupanion
By: Tracy
Very Pleasant!!
I always dread calling companies, being placed on hold forever, dealing with automatic messages or robots, and all the unpleasantries associated with the usual company interaction. HOWEVER, my experience with the AKC pet insurance company was very pleasant!!
Insurer: AKC
By: Kasey