Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Trupanion hires quality people.
Trupanion hires quality people. My experience is the same this time as every time, that is handled professionally and with heart.
Insurer: Trupanion
By: Pam
Efficient and easy to understand representative who answered my questions clearly.
Efficient and easy to understand representative who answered my questions clearly. The call was answered without delay and once again, it was great to have a real person at the end of the line rather than a recording directing me to the web site.
Insurer: Trupanion
By: Judy
Trupanion has great customer service!
My call experience was great.
Insurer: Trupanion
By: Tom
Very good coverage and fast response
I have all 5 of my dogs covered with Nationwide, and, since Nationwide has taken over the former provider, customer service and response time have improved dramatically. Coverage is affordable; it's like all other insurance, it seems expensive until you need it! They pay claims quickly and EOBs are easy to understand. I plan to always have my "fur family" insured with Nationwide.
Insurer: Nationwide
By: Carol
Completely Satisfied with Fairness of Evaluations of Claims and Quick Reimbursements
Stared Embrace with my little Maltese Bailey who had a pre-existing condition with a valve in his heart. Although that was a prior condition, Bailey had a new condition that appeared with his spine which required some extensive diagnostics and Embrace was great and very quick in evaluating and providing coverage for claim and is also very quick and fair with reimbursement. Staff on phone is ALWAYS friendly and caring. Extremely happy we went with Embrace. Thank you, Embrace!
Insurer: Embrace
By: Elsa
Great!
ASPCA Pet Insurance is the best! When one of my pets died, they were so comforting! Claims for vet appointments etc are paid quick. Thanks ASPCA!
Insurer: ASPCA
By: Krista
Always very helpful customer service
Insurance is overwhelming. Never quite know if getting best bang for your buck, or if spending money without getting opportunity to redeem when necessary. Have found CS to be very good when claim was not submitted correctly by my Vet or missing information. Made it easy to get the information together for reimbursment.
Insurer: Nationwide
By: Ines
ASPCA Pet Insurance Cares about My Pet
ASPCA Pet Insurance has been there for me and my dog through thick and thin. Claims can be filed easily, and I have been in awe that I actually get calls to check on little Daphne to see how she is doing! I am very satisfied with the company and its staff.
Insurer: ASPCA
By: Tricia
Very Happy with Trupanion Degree of Service
My dealings with Trupanion have been very good to date.
Insurer: Trupanion Canada
By: Denis
Overall great experience from getting questions answered to reimbursement!
Great customer service, easy reimbursement with VirusPet app, convenient and simple
Insurer: Nationwide
By: Denise