Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Nationwide has been helpful, quick to process claims, and adds nice touches like checking in post hospital visit!
We really appreciate the service, have taken advantage of the help line, and have been wow'd by the follow up after claims and any incidents we've had with Teddy. I would recommend Nationwide to anyone for pet insurance!
Insurer: Nationwide
By: Sara
Fantastic Insurance
My poor little girl Nike had a CCL tear and required a TPLO surgery. All costs to date including the surgery has been approved paying 80% of all my expenses. To date, our reimbursements has totaled $5700 and I can't say enough good things about Embrace. I have had them for 7 1/2 years with my first dog and always had positive, professional and hassle free experiences when filing a claim. I am so grateful to have Embrace during this stressful time. It made all the difference not having to worry about the costs. We had no restrictions on choice of Vet, and I feel we had the best possible care with the best surgeon at a top notch facility! Thank you Embrace.!!!!
Insurer: Embrace
By: Juliette
Very prompt response to every claim
Very prompt response to every claim
Insurer: Nationwide
By: Margaret
We are very pleased with the way Nationwide communicates with us and the prompt payment of claims for vet expenses for Sandy.
Great service from Nationwide. Our dog Sandy is getting excellent treatment from our vet and Nationwide is helping with very prompt payment of claims related to Sandy's care.
Insurer: Nationwide
By: Richard
Very Good pet insurance
They are very good, responsive and their website is very user friendly. The only reason I am not giving them 10 paws is because I wish there was a more affordable plan that would cover wellness care. Other than that Nation Wide is great!
Insurer: Nationwide
By: Sandra
Outstanding Pet Insurance
The Nationwide Pet Insurance people have all been fantastic; knowledgeable, personable and efficient. The company has demonstrated outstanding Customer Service.
Insurer: Nationwide
By: Nick
excellent service but i just wish claims were processed quicker.
Good day I am very happy with my pets' coverage the only thing I wish was that claims were processed quicker. sometimes unexpected costs come up during a visit and it would be great if claims refunds had a quicker turnaround. my claims always take bout 4 weeks...
Insurer: Nationwide
By: cheryl
thank you!
It is so helpful to know that Cole's medical bills will be paid. He injured his toe which developed an abscess requiring removal of his toenail. The claim process was easy and the check arrived two weeks later. Thank you.
Insurer: Nationwide
By: Diane
Keep up the great service
Over the past year or so very pleased with Nationwide. The company seems to care!
Insurer: Nationwide
By: Judy