Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Insurance and Easy Claims Process
Nationwide has provided great coverage for my dogs this year and the claims process has been extremely easy. The company has great customer service, if you ever have a question or need assistance with your policy. I would recommend any pet owner to insure with Nationwide.
Insurer: Nationwide
By: Julie
It really PAYS to have this wonderful pet insurance
I am very pleased to have my little family member covered with your Great Plan! I appreciate the friendly, compassionate people at your company helping me through the rough times.
Insurer: ASPCA
By: Lila
Amazing Claim Service
It is amazing how quickly claims are reviewed and processed. I submitted my claim in the morning, and that afternoon it had been reviewed, processed, and the results communicated to me in a clear and easy to understand manner. I had a check from Figo in less than a week from the date I submitted the claim. Plus, the customer service representatives were friendly and helpful!
Insurer: Figo
By: Lee
Good work
Thanks to all of you at Nationwide Jacob is doing fine thank you for all that you do
Insurer: Nationwide
By: Jesse
pretty good
pretty good insurance although you have to explain to them every visit to the vet. for example, Kai had bad blood test so vet decided to repeat test because Kai was getting was going under for his procedure. I was denied for no reason. it is still pending. hope it will be resolved. otherwise no complains so far
Insurer: Nationwide
By: ALEXANDER
Using the app makes submitting a claim so easy.
The app and the fast response has made Nationwide Pet insurance so easy to use.
Insurer: Nationwide
By: Mark
Using the app makes submitting a claim so easy.
The app and the fast response has made Nationwide Pet insurance so easy to use.
Insurer: Nationwide
By: Mark
My vet office and your company work well together
It's taking no effort at all to deal with pet insurance thanks to you guys and my vet office working well together. They do the paperwork for me, and you guys keep me well informed on the status of each claim as it comes in. I thank you, and Mushu thank you very much. This is the first year my company offered pet insurance and I'm sure glad I signed up for both my dogs.
Insurer: Nationwide
By: John
My vet office and your company work well together
It's taking no effort at all to deal with pet insurance thanks to you guys and my vet office working well together. They do the paperwork for me, and you guys keep me well informed on the status of each claim as it comes in. I thank you, and Mushu thank you very much. This is the first year my company offered pet insurance and I'm sure glad I signed up for both my dogs.
Insurer: Nationwide
By: John
Worth every Penny!
I'm so glad I have coverage for our boy, Sirius. Thank you for making this such an easy process!
Insurer: Nationwide
By: Judith