Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I recommend this pet insurance to everyone who has pets!
Thank you for reviewing and paying quickly. Your claim submission is easy and customer service has been great!
Insurer: Nationwide
By: Kris
Thrilled with Embrace
We have been thrilled with the excellent service we have experienced with Embrace. We are confident that after each of our puppy’s appointments, we can count on Embrace’s ease of filing and efficient response to satisfy our needs.
Insurer: Embrace
By: Laura
Excellent product and customer service!
Embrace is exceptional! Filing a claim couldn’t be any easier and the payments are prompt! I have never regretted signing on with Embrace. I recommend them every chance I get! Love the newsletters as well!! Keep up your excellent service👍
Insurer: Embrace
By: Liz
Nationwide Pet Insurance is the best.
Service is always great. Website is easy to use and claims are easy to file. Response time is very good.
Insurer: Nationwide
By: Andrea
Great!
We have had a great experience so far. Our dog doesn't require much but this helps defray the costs of normal visits. We have had such an easy time submitting claims by email and always get great service. The benefits are in an easy to understand format so I know exactly what is and isn't covered.
Insurer: Nationwide
By: Brittany
Ok
Would like better communication with claims.
Insurer: Nationwide
By: Rebecca
Nationwide is the best since they are always there when needed
Nationwide has always been exceptionally quick for processing claims & helpful answering questions
Insurer: Nationwide
By: Linda
Could not be happier!
Got the insurance hoping to never have to use it but unfortunately at 8 moths old our puppy started having problems. Two weeks ago he had a full hip replacement. This would not have been possible without the insurance. The claims were handled quickly and easily, the customer service reps were compassionate and wonderful. What a blessing! Now Jordan can work on healing and will be running around and playing in no time!
Insurer: ASPCA
By: Christine
Excellent customer service
I’m so thankful for having pet insurance with ASPCA. My 2 yr old Dog was injured & had to have some expensive surgeries & ASPCA was right there to help me with all the paperwork & even just to call & see how my Dog was doing. The customer service was so good & each call was with compassion & that made me feel like they were part of my extended family.. WE LOVE ALL OF THEM..
Insurer: ASPCA
By: Debbie