Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Overall so impressed with trupanion !
Overall so impressed with Trupanion from start to finish. All employees are friendly and knowledgeable . Direct billing is easy and efficient . I would highly recommend getting coverage with trupanion
Insurer: Trupanion Canada
By: Cara
Eased My Mind
It was so easy and reassuring. Very informational when i needed it.
Insurer: ASPCA
By: Valerie
Dog insurance
It is important to have insurance for dogs as for human. I am glad I have had it, because you never know what would happen to your beloved dogs. I have insurance for all my dogs and it does help me. Even thought it doesn't pay the whole bill, but it sure is helping a lot. The ASPCA pet insurance co. always review the claims promptly and they care about our pets.
Insurer: ASPCA
By: June
Great service, a little confusing coverage
I really like the service especially after the partnership with Vitusvet. It makes filling claims super easy.
Insurer: Nationwide
By: Asad
Nationwide...is on MY side
Have used this pet insurance twice already and pretty impressed!!
Insurer: Nationwide
By: Donna
Great pet insurance for our furry family members
I LOVE Nationwide pet insurance and recommend it to all of my co-workers and to some of the patients (with pets) that come in to our health center.
Insurer: Nationwide
By: Lina
I’m very impressed and thankful we chose nationwide for our pet.
They are very receptive and helpful every step of the way. I feel like we’ve had quite a few issues arise that we never expected, but we are so thankful we were prepared for them. I’m so thankful we chose this pet insurance. Thank you!
Insurer: Nationwide
By: Nancy
Trupanion hires quality people.
Trupanion hires quality people. My experience is the same this time as every time, that is handled professionally and with heart.
Insurer: Trupanion
By: Pam
Efficient and easy to understand representative who answered my questions clearly.
Efficient and easy to understand representative who answered my questions clearly. The call was answered without delay and once again, it was great to have a real person at the end of the line rather than a recording directing me to the web site.
Insurer: Trupanion
By: Judy