Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Healthy Paws is amazing
Healthy Paws is the best and your pet needs them (so do you). They genuinely care about my cat and my needs. I called a few times after I submitted my first claim to ask some questions. Each representative I talked to was kind and concerned about my cat. They also were very knowledgeable and helped me get the answers I needed. They even follow up to ask how my cat is doing after my claims have been processed. The claims are processed very quickly. I wish human health insurance companies cared as much as they do.
Insurer: Healthy Paws
By: Lisa
The insurance functioned as hoped
Our cat had an unexpected illness that required emergency overnight care. Embrace gave us the peace of mind to know we could afford treatment. Our kitty is doing much better and our claim has been processed as expected. We had to make one additional call to Embrace after submitting our claim to iron out an issue, but the folks on the phone were responsive and corrected the error quickly.
Insurer: Embrace
By: Michelle
Excellent customer service
Excellent customer service and easy process to submit claim.
Insurer: Trupanion
By: Laura
Your telephone customer service is the best for any industry.
Your telephone customer service is the best for any industry. Little or NO hold time and customer service reps who are warm and friendly and always have the answers or solutions to questions or problems.
Insurer: Trupanion
By: Barbara
Exceptional customer service
Exceptional customer service and no hassle claims process
Insurer: Trupanion
By: Lori
Trupanion have always provided great efficient service.
Trupanion have always provided great, efficient service. We haven't used them a lot, but when you need them...its comforting to know they're there.
Insurer: Trupanion Canada
By: Julie
I was treated respectfully compassionately and promptly.
I was treated respectfully, compassionately and promptly...the representative was well versed and able to answer my inquiries without hesitation, kindly and professionally
Insurer: Trupanion
By: Jill
Your telephone customer service is the best for any industry.
Your telephone customer service is the best for any industry. Little or NO hold time and customer service reps who are warm and friendly and always have the answers or solutions to questions or problems.
Insurer: Trupanion
By: Barbara
Your telephone customer service is the best for any industry.
Your telephone customer service is the best for any industry. Little or NO hold time and customer service reps who are warm and friendly and always have the answers or solutions to questions or problems.
Insurer: Trupanion
By: Barbara