Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good Coverage - could be a bit faster on processing.
My experience so far has been pleasant, love the use of technology to file claims and get information on processing, along with the deposit feature. My only constructive criticism would be two things 1) when submitting a claim, a quick summary of estimated expenses vs payout and 2) the claim review process could be a bit quicker. I am very appreciative of the service you provide for the reasonable cost, we are very happy to be part of nationwide for both of our pets!
Insurer: Nationwide
By: Neil
better than going it alone
The first time I needed to utilize this insurance, it literally saved Patrick's life. He broke his leg in a really severe way and without this insurance I wouldn't have been able to afford the $3,000+ surgery he needed to avoid being put down. It takes a while for the claims to get processed, but it is nice to know there are very few things that can happy to Patrick Swayze that I won't get some sort of help with.
Insurer: Nationwide
By: Megan
Great , great insurance
A true life saver. Coverage is great, policies are easy to understand . Never had a surprise with the claims. Easy to submit the claims, very short processing time and payment. Their customer services is very helpful and super nice. Having 2 kitties dealing with serious illnesses having Embrace saved their lives. It gave me the access to the best medical treatments available I would highly recommend it to any pet parent. Enroll them at the very young age.It will pay off down the road.
Insurer: Embrace
By: Claudia
We have had the best experience with Nationwide Pet Inirance and I refer you to every dog owner I know!
Our experience with Nationwide in Trying to care for 5 dogs, 4 of which are rescue dogs, has been phenomenal. The ease of submitting a claim online and the timeliness of when the claims are paid is better than we could have expected. Thank you!
Insurer: Nationwide
By: Deborah
It was a smooth, positive, and effortless transaction;
It was a complete shock when my adopted 1+ year old puppy, yorkie-schnauzer mix, needed emergency surgery for stones. When I was told (by the surgeon) the cost of the procedure and tests and followup, nearly $3,000, I was distressed, yet I knew there was no choice in the matter. I told them I had pet insurance, but was not sure if the procedure would be covered. My vet, and the surgeon, submitted the paperwork to Nationwide. And within 3-4 weeks, I was surprised with a very very nice reimbursement. It was not my total cost, but it was per the policy and deductibles. Nationwide kept me posted and informed on the claim regularly. Since then, I have been recommending this pet insurance to all my friends. On a scale of 1-10, I would give Nationwide a 9 or 10. . Very very excellent.
Insurer: Nationwide
By: Diane
Great service!
I’ve been so pleased with my service and communication. They are easy to reach, caring and responsive. Online portal is efficient and user-friendly. Overall, terrific care for the ones I love. 👍🏼
Insurer: ASPCA
By: Alex
Thank you Trupanion
I don't know what I would have done without Trupanion, I never could have afforded both my dogs ACL surgerys. They never questioned anything even when he had several infections after his first surgery. I never had to fight to get coverage and anytime I did had to call they were always so nice and genuinely concerned about how Dexter was doing. I recommend them to everyone I know who has a pet. And at time in your families life when Trupanion is already so stressed and worried about your pet they take the worry away for the financial part. thank you Trupanion.
Insurer: Trupanion
By: Colleen
Easy to do claim online
Easy to do claim online and very fast response
Insurer: Trupanion
By: Marci
Excellent in every way possible!
Excellent in every way possible! Always have been! So very pleased with Trupanion and would not do without! They are amazing!
Insurer: Trupanion
By: Angela
Megan and all of the customer service reps are always very friendly and helpful.
Megan and all of the customer service reps are always very friendly and helpful. I needed to find out about what coverage I have for my 11year old Maltese. And as always I can rely on Trupanion to provide the benefits I need to take care of my girl.
Insurer: Trupanion
By: Lisa