Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Overall satisfied but one thing
I am happy with the insurance. I never hesitate giving my pet the veterinarian care she needs because I know we’re covered. However I took off a point because when filing a claim unless you are continually logging in, checking the status, you won’t be aware if there’s an issue. I wish they would correct this by sending a courtesy email, notifying you that your attention to the matter is needed. Otherwise I am satisfied and my dog is healthy!
Insurer: Embrace
By: Diane
Great insurance
I never worry about making sure my dogs stay healthy since I have the insurance. In an emergency I know they are covered. I never want to not be able to save them because of finances. Everyone I have talked to have been wonderful! Have been very happy for many years now.
Insurer: Nationwide
By: Debbie
Satistied Client for many years
Maggie Mae is the second dog I've insured with Nationwide. The first, unfortunately died from cancer. I didn't hesitate to insure Maggie with Nationwide after how well Nationwide helped me through the terrible situation with my first pet - I received thousands back on her treatment as I had the cancer rider. Recently, it looked like Maggie might have a kidney issue, but it turned out to be a non-issue. Again, Nationwide was there and paid 100% of the claim. Thanks for helping me give my fur babies the best care possible!
Insurer: Nationwide
By: Julie
Best decision I ever made was purchasing pet insurance.
I am on the Boston Terrier Addicts Facebook page every day, and very often people will ask if they should purchase pet insurance for their Boston. I immediately respond back YES, and that have your insurance and it was the best decision I ever made. The claims process couldn't be easier. Thank you for helping me take great care of my Boston!
Insurer: Nationwide
By: Donna
Good service
My dog required 3 vet visits in a week. Because knowing I had nationwide I felt I was able to give him all the medical attention he needed. It was very easy to summit all the bills and a quick turn around with explanation of benefits
Insurer: Nationwide
By: Gabriele
Peace of Mind
The staff is friendly and courteous as can be, their attention is prompt and I have been recommending them to all of my friends.
Insurer: ASPCA
By: John
Person was really helpful
Called with questions, person was really helpful and I had an answer with minutes. I have recommended Trupanion to many clients so far and I was happy to see the service provided is as promised.
Insurer: Trupanion
By: Brandy
Easy to fax request
Easy to fax request and I always receive acknowledgement and status updates.
Insurer: Trupanion
By: Carolyn
My experience with Trupanion and everyone that works there have been amazing.
My experience with Trupanion and everyone that works there have been amazing. Friendly, helpful, and most importantly, Trupanion helps my little guy/dog when in need. I cannot recommend Trupanion more. A+++
Insurer: Trupanion
By: Cuong