Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Over 2 month delay in paying a claim---still waiting---not good business.
I have been waiting over 2 months for you to pay on a claim I submitted on May 4th. Received a letter saying it will be longer. No explanation why. I submitted all of my pets records from the Vet with the claim. The two smaller claims have been paid but this bigger claim is long overdue and my bank account could use the funds.
Insurer: Nationwide
By: Denise
Better than human insurance
Our dog started having what we thought were seizures. Our vet told us to go to a speciality hospital for animals where we were introduced to a neurologist. They had to run a battery of tests and MRI to make a diagnosis and treat our dog. Thanks to Healthy Paws they had the claim paid within one day and EVERYTHING was covered. Thank you Healthy Paws for everything. I am a loyal client for life!
Insurer: Healthy Paws
By: John
Grateful for Nationwide
We are grateful for Nationwide's speedy responses to our claims and the ease with which we can file the claims.
Insurer: Nationwide
By: mary
Wonderful caring coverage
Been very happy with the excellent service and obvious concern Nationwide has for our furry child. I feel this is much more than just a pay check or a business for them.
Insurer: Nationwide
By: Louisa
I would recommend Trupanion
I would recommend Trupanion to everyone I know even if they don t have a pet, because hopefully one day they might be one. Trupanion has been there for me at all the unfortunate times that I have needed a helping hand with my little ones. They are so professional and efficient. I never have to wait on line if I have to call or wait for any reimbursements for covered expenses. I will all ways remember that both of their hands were always there for me not just one. We thank you Trupanion and my little Shuga (Maltesse) thank you Trupanion.
Insurer: Trupanion
By: TJ
First claim with several doctors visit.
First claim with several doctors visit. Turn around time for approval/denial was prompted. Detail information easy to understand. What was approved and what was denied was explained in detail. Great professionalism!
Insurer: Trupanion
By: Isaac
Friendly and quick service
Friendly, quick service that is true to advertisement
Insurer: Trupanion
By: Katherine
I hardly ever have any issues
I hardly ever have any issues with my claims and when I do call for clarification or questions, everyone has been very helpful
Insurer: Trupanion
By: Julie
Thank you Trupanion
My experience with the entire process -from realizing our Copper needed an emergency visit at 9:30pm to receiving the phone call from Trupanion while I was still sitting in the emergency clinic, to let me know they had us covered was the BEST possible outcome I could have ever hoped for. thank you Trupanion Staff and Company. Copper is doing great !!
Insurer: Trupanion
By: pamela