Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Trupanion Saved Our Dogs Life
We were sceptical of pet insurance, but having another dog in the family with expensive health complications we were encouraged to do it. I'm so thankful we did. Our 14 month old Goldendoodle became very ill out of no where. After two veterinary clinics and one Emergency Veterinary Hospital to seek a specialist help, four nights in their care our bills had surpassed $8,000 by the time we were about to bring him home. Trupanion was amazing throughout our whole experience their customer service on the phone was able to answer all questions and we're very kind and courteous. All claims were easy to file and then directly from the veterinary clinics and Hospital we got the approval within minutes and I only had to pay 90% of the bill plus the sales tax. Thank you Trupanion for not having a limit, being so easy to work with and for covering his on going treatment for life. One of the best choices we ever made. We got to bring our daughters best friend home to her. Without insurance, we would have had to put him down a few days in.
Insurer: Trupanion Canada
By: Madison
I tell everyone I meet that has a pet how great is this VPI
It has been 4 yrs. since I had a dog.. I had VPI with my other dogs. Flossie has had some problems in her young life. I so glad I Didn’t have to stress about money as VPI paid 90%. Best service also‼️
Insurer: Nationwide
By: Nancy
I haven't been with you for over 15 years through 3 Service Dogs for no reason, you do it right! Thank you.
I haven't been with you for over 15 years through 3 Service Dogs for no reason, you do it right! Thank you.
Insurer: Nationwide
By: Paul
Was skeptical, now grateful!
I was expecting a catch with Grendel's teeth cleaning, but I was very grateful to learn it was a straightforward claim and Nationwide paid 90% of the total bill as promised. It'd be nice if the premium was a bit lower, else I'd rate a 10. Still, I am very happy with the customer service and peace of mind.
Insurer: Nationwide
By: Heather
Payments r made in a timely matter it’s insurance that does exactly what it says it will do great company!!
. This insurance has saved me a few times. When my golden retriever swallowed a rock and needed emergency surgery having this insurance took a lot of the stress away. We knew she would get the best treatment because we had a policy with nationwide. They paid the claim in a timely matter no questions asked. I would never be without this policy this is a great company to deal with!!
Insurer: Nationwide
By: Gail
greedy
as a disabled retired person who has been with you for over 15 years, I find those who answer your phones are getting worse. Example I am not a computer person, and asked for help to track Dominik's account, the botton line and I quote, was if you don't like it go somewhere else
Insurer: Nationwide
By: tom
Best Ever, more than an insurance product.
Our pup has had a rough year, she has been ill for months requiring specialty care and food. Healthy Paws has helped us get through this. We are so grateful!
Insurer: Healthy Paws
By: BJ
Superb Ins. with the friendliest people to deal with
Ginger is new to the world just 11 weeks old. We submitted claimes for puppy vacs and some meds for her heart worm and flea meds. No problem with the claims fast and no hassle. We would recommend this company to anyone. Thank you ASPCA.
Insurer: ASPCA
By: Fred
Takes a while to process claims but they cover a lot more than other insurance companies
I got this insurance because I like the fact that they cover well visits as well as sick visits. It took three months for them to process the initial claims but once they did, they covered what they said they would and I was very happy with the outcome.
Insurer: Nationwide
By: Christine
This most recent experience was to say the least ridiculous. Claim from April still going on!
I have Nationwide everything, auto, home and pet. The worst service is the pet insurance part. I have been struggling with Nationwide about a claim that should have been taken care of in April. I have resent into the company the proper papers for 3 months on and off. I think that there is an inconsistency within the pet insurance part. I do not like the format at all. When submitting a claim there is a "form" to follow which offers nothing in the way of being precise about the claim. After 3 months of calling and calling, resubmitting and resubmitting I finally got to a customer care representative who took care of me through a supervisor. Dah, why did that take so long. I do not think that Nationwide has a very good protocol at all for their pet insurance.
Insurer: Nationwide
By: Anita