Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Awesome insurance company that cares about our pets
Nationwide has been very responsive in providing the cost of care for Sphinx. He is doing very well, especially since we got him a female companion named Sheba. Having both cats is a delight.
Insurer: Nationwide
By: Pat
Great Pet Insurance
Terrific Company with wonderful staff
Insurer: Embrace
By: Lawrence
Great Pet Insurance
We purchased pet insurance after our puppy ate a towel and required surgery. We’ve used the insurance quite a bit over the early years and just recently to remove her infected anal glands. Every time we submit a claim it gets handled quickly and we’ve never had one issue with being compensated with the correct amount. Great insurance and I highly recommend.
Insurer: ASPCA
By: Bella
Quick and easy process.
Generally claims/reimbursement is quick. However,this last claim the primary diagnosis was assigned incorrectly so reimbursement was incorrect. Called and person I talked with was very knowledgeable and explained how the ‘review’ process works and how to resubmit the information. Very happy with service.
Insurer: Nationwide
By: Joan
This is our 4th Sheep dog and the first one we have had pet insurance on and it is well worth the cost.
Great insurance, great coverage, excellent service.
Insurer: Nationwide
By: RANDY
Awesome
I’m so thankful I have nationwide pet insurance for my Westie! They have been wonderful to work with! I know he’s under the best care and I never have to worry about not being able to care for my Rocky
Insurer: Nationwide
By: Sheryl
Great protection for our hound
ASPCA is so easy to use and never haggles over money. There are no catches with reimbursement % based upon geography or other factors; they are true to what is advertised. Claims are easy to submit online or via the app with simple pictures of vet receipts. Review is quick and reimbursement is usually sent to my bank account within one day of claim processing. I can't recommend ASPCA Pet Insurance enough.
Insurer: ASPCA
By: Jason
Thank you for backing me up with Peace of mind!
Thank you for being quick and efficient !
Insurer: Nationwide
By: CATHERINE
ASPCA Pet Health Insurance offers clear, easy-to-use insurance for your pet.
ASPCA proved invaluable when our lab suffered a dewclaw injury playing fetch. The injury resulted in several vet appointments and eventual surgery to remove the injured dewclaw. ASPCA was quick to process the claims we submitted and reliably approved all expenses we expected to be covered by our policy (there were some preventative care treatments mixed in, which we knew fell outside our policy). No haggling, no rejections - just quick, efficient claim review and approval. ASPCA also called to see how our dog was doing following our initial claim submission and again after the surgery. Would definitely recommend ASPCA to other pet owners looking for reliable, easy-to-understand pet insurance for their furry companion(s).
Insurer: ASPCA
By: Chris
Love our pet insurance! Makes the difference in being able to afford her recent emergency care!
Nationwide has been excellent to deal with on claims for our pooch. From basic wellness to a recent emergency situation they processed quickly. When I called to discuss claims the first thing they asked was how is she doing now? Hoping she was better, customer service made me feel like she was not just a claim number for them. I absolutely recommend and will use them for any new pet in our future. It’s a comfort to know that we can care for our girl the way she deserves as part of our family!
Insurer: Nationwide
By: Andrea