Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Extremely helpful
She was very friendly and informative and provided me with the information I needed.
Insurer: Trupanion
By: Lisa
Immediate handling of wellness claim
Embrace is everything we need in pet insurance. This wellness claim was for meds but whenever we have a claim of any kind or a question the response by Embrace is immediate. The staff is also super helpful.
Insurer: Embrace
By: Ann
Peace of Mind
I wanted to be prepared for eventualities in case I needed help with my beautiful Pug, Nationwide Pet Insurance has delivered that so far, peace of mind. They have refunded me every time my vet visit qualifies and in most cases the total amount. It's always good knowing my pet Weego is covered and I can take him to the vet without worrying about spending and worrying much about taking care of him and his vet. Nationwide Pet Insurance has 24/7 help and my monthly payment is being deducted from my payroll since my company has that extra benefit.
Insurer: Nationwide
By: David
Great service
Embrace is the best! Very understanding and everyone I speak to explains everything very thoroughly, never a problem. Pays claims promptly!! Very important. Keep up the good work you guys and girls!!
Insurer: Embrace
By: anne
Amazing.
Amazing. Cruz and I are a walking billboard for Trupanion! The company, the people, the pay-outs amazing!! Cruz has had a lot of health issues and I don't know where we would be today without Trupanion.
Insurer: Trupanion
By: Michelle
Fast, courteous service.
Fast, courteous service. Very little issues in the 8 years I have been using Trupanion.
Insurer: Trupanion
By: Lori
Its an easy
Its an easy process. Supports me when my precious Penny has a health issue. I have already recommended Trupanion to friends and fellow workmates.
Insurer: Trupanion
By: Kay
I have been having issues lately
I have been having issues lately with Trupanion and errors on linking my claims. I submitted an appeal and it was approved. The next time my dog had the same issue Trupanion was claiming it was a new issue again. I had to pull all of my old emails and reference them before Trupanion recognized that the case had been appealed in the past. I always had good experiences with Trupanion before but lately I have had to phone them every time I am at the vet to get something corrected.
Insurer: Trupanion
By: Shauna