Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Takes a while to process claims but they cover a lot more than other insurance companies
I got this insurance because I like the fact that they cover well visits as well as sick visits. It took three months for them to process the initial claims but once they did, they covered what they said they would and I was very happy with the outcome.
Insurer: Nationwide
By: Christine
This most recent experience was to say the least ridiculous. Claim from April still going on!
I have Nationwide everything, auto, home and pet. The worst service is the pet insurance part. I have been struggling with Nationwide about a claim that should have been taken care of in April. I have resent into the company the proper papers for 3 months on and off. I think that there is an inconsistency within the pet insurance part. I do not like the format at all. When submitting a claim there is a "form" to follow which offers nothing in the way of being precise about the claim. After 3 months of calling and calling, resubmitting and resubmitting I finally got to a customer care representative who took care of me through a supervisor. Dah, why did that take so long. I do not think that Nationwide has a very good protocol at all for their pet insurance.
Insurer: Nationwide
By: Anita
Extremely helpful
She was very friendly and informative and provided me with the information I needed.
Insurer: Trupanion
By: Lisa
Immediate handling of wellness claim
Embrace is everything we need in pet insurance. This wellness claim was for meds but whenever we have a claim of any kind or a question the response by Embrace is immediate. The staff is also super helpful.
Insurer: Embrace
By: Ann
Peace of Mind
I wanted to be prepared for eventualities in case I needed help with my beautiful Pug, Nationwide Pet Insurance has delivered that so far, peace of mind. They have refunded me every time my vet visit qualifies and in most cases the total amount. It's always good knowing my pet Weego is covered and I can take him to the vet without worrying about spending and worrying much about taking care of him and his vet. Nationwide Pet Insurance has 24/7 help and my monthly payment is being deducted from my payroll since my company has that extra benefit.
Insurer: Nationwide
By: David
Great service
Embrace is the best! Very understanding and everyone I speak to explains everything very thoroughly, never a problem. Pays claims promptly!! Very important. Keep up the good work you guys and girls!!
Insurer: Embrace
By: anne
Amazing.
Amazing. Cruz and I are a walking billboard for Trupanion! The company, the people, the pay-outs amazing!! Cruz has had a lot of health issues and I don't know where we would be today without Trupanion.
Insurer: Trupanion
By: Michelle
Fast, courteous service.
Fast, courteous service. Very little issues in the 8 years I have been using Trupanion.
Insurer: Trupanion
By: Lori
Its an easy
Its an easy process. Supports me when my precious Penny has a health issue. I have already recommended Trupanion to friends and fellow workmates.
Insurer: Trupanion
By: Kay
I have been having issues lately
I have been having issues lately with Trupanion and errors on linking my claims. I submitted an appeal and it was approved. The next time my dog had the same issue Trupanion was claiming it was a new issue again. I had to pull all of my old emails and reference them before Trupanion recognized that the case had been appealed in the past. I always had good experiences with Trupanion before but lately I have had to phone them every time I am at the vet to get something corrected.
Insurer: Trupanion
By: Shauna