Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very Thankful for ASPCA Pet Health!
I have had ASPCA Pet Health Insurance for my dog for the last 7 years. He’s now 12 and I’ve needed to use the insurance on several occasions. It’s been extremely helpful to have in times of need and stress. Now that you can file through an app on your phone, it’s so easy, and you get reimbursed within weeks. I tell anyone with a pet interested in insurance to go with ASPCA.
Insurer: ASPCA
By: Joan
Excellent customer service and friendly staff
We’re very satisfied with this insurance and we feel our furbaby is covered with everything. Our Veterinary Hospital recommended and we really appreciate the customer service.
Insurer: Embrace
By: Guadalupe
LOVE ease of claims submission.
LOVE ease of claims submission. Thorough explanation for denials. Ease of appeal process, with reasonable outcome. Great customer service from people who genuinely care!
Insurer: Trupanion
By: Mary
Because Trupanion is always kind and caring.
Because Trupanion is always kind and caring. They reply to my questions promptly. I would refer my friends and famil members to Trupanion.
Insurer: Trupanion
By: Susan
Because you deserve it!
Because you deserve it! Customer service is an endangered species in the business world. Your company and employees clearly demonstrate otherwise.
Insurer: Trupanion
By: Lynne
He was so Helpful.
He was so Helpful. I was a little emotional and he was super helpful and informative.
Insurer: Trupanion
By: Naomi
She was super helpful & was very considerate of my situation & I felt that shecwas very personable.
She was super helpful & was very considerate of my situation & I felt that shecwas very personable. Suring such a stressful time she made me feel at ease!
Insurer: Trupanion
By: Kathy
So far the responses have been quick; I like that a lot.
So far, the responses have been quick; I like that a lot. We shall see what the outcome is but so far, very happy with email response and friendliness of person on the phone - also her quickness of talking about 'my' case.
Insurer: Trupanion
By: Patricia