Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great Customer Service
We had AKC with our mixed breed Jack since the beginning of this year (2018). We adopted a Australian Shepherd pup and spoke with Amy who thoroughly explained all our options for what would be the best coverage for her and Jack. I didn't feel she was pushing any one policy; she answered all our questions, and we are very satisfied with such excellent customer service.
Insurer: AKC
By: Amy
Helpful.
Vet helpline has been very helpful every time I have called. Really helped advise me when my dog was vomiting on a Saturday evening. The claims process is very simple to use.
Insurer: Pets Best
By: Kim
Claims almost always rejected
Claims rejected for non viable reasons :ie an ear infection 10 years ago was the reason they refused a claim fir expenses related to a severe food allergy! There were other refusals as well! Customer service was very good at. Deflecting my requests fir further explanation of the refusal and to justify something that made no sense.. even vet said it wasn’t. Sensible
Insurer: Trupanion
By: Kbg
Thank you for your compassion
This insurance is totally legit. I have been told before that pet insurance is costly and does not cover anything. On the contrary, with the coverage I have, we are reimbursed 90%. When we had to put our beloved girl down we got a very compassionate phone call, where the lady listened to me cry and told me how sorry she was. It was lovely. I would highly recommend this insurance. It has been one of the best decisions I have made for our pets.
Insurer: ASPCA
By: Anna
Happy Customer!
We've had a policy for our pup through Trupanion for the past 3 years. During this time, we've never received anything short of extraordinary service by their staff. It's extremely easy to get someone on the phone and everyone we've spoken with has always been professional, helpful and super friendly. They are quick to process claims and they just make the entire process seem so easy. The cost is also completely reasonable and has already paid off big time with our rowdy dog - one of the best decisions we've made as pet owners for sure!
Insurer: Trupanion
By: Carol
We are so thankful for Healthy Pets!
Healthy Paws is the best pet insurance on the market! They offer wonderful, unlimited policies and their claim processing is very fast and easy! I am so thankful for Healthy Paws. Our furbabies have suffered some urgent emergency medical situations and Healthy Paws has never let us down! Our three babies are now nine years old and they are going strong, thanks in large part to Healthy Paws Pet Insurance!
Insurer: Healthy Paws
By: Paula
Amazingly fast processing claims
Amazingly fast processing claims, very responsive, and just generally a joy to deal with. Great people working for a great company.
Insurer: Trupanion
By: Bob
Confusing
More thorough and standardized explanations of benefits would be appreciated. I have heard different explanations from different agents, culminating in confusion and frustration.
Insurer: AKC
By: Lindsay