Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best Pet Insurance Ive encountered, too bad human insurance isn't as good!
I have to say up front, my wife handles all of the claim paperwork, but from I have seen it is very straight forward and much easier and simpler then the previous pet insurance we had, which is why we have stuck with VIP/ Nationwide. While the other insurance talks a good game, VIP, plays the insurance game to the benefit of the Pet and the owners. Our new puppy, coming in late September will be enrolled as soon as possible once we acquire her. For creatures that can not talk, or complain, they are treated like royalty by VIP, who really stand by what they say to get you to sign on with them.
Insurer: Nationwide
By: Kim
Best Pet Insurance Ive encountered, too bad human insurance isn't as good!
I have to say up front, my wife handles all of the claim paperwork, but from I have seen it is very straight forward and much easier and simpler then the previous pet insurance we had, which is why we have stuck with VIP/ Nationwide. While the other insurance talks a good game, VIP, plays the insurance game to the benefit of the Pet and the owners. Our new puppy, coming in late September will be enrolled as soon as possible once we acquire her. For creatures that can not talk, or complain, they are treated like royalty by VIP, who really stand by what they say to get you to sign on with them.
Insurer: Nationwide
By: Kim
You all are the best - excellent coverage & best service / excellent associates
Super Excellent services! Thank you for your continued support!
Insurer: Nationwide
By: Alfred
Nationwide Pet Insurance is on our side
Best dog insurance in the country; hands down. Best customer service; without question!!
Insurer: Nationwide
By: Stephen
Excellent Service & Benefits
Customer service is always helpful whenever I have a question. I can tell that the health & well-being of my pet(s) is 1st & foremost in their mind, as well as in mine. The benefits are excellent, & I always recommend Nationwide Insurance to my friends for their pets.
Insurer: Nationwide
By: Julie
Excellent service
Customer service has been quick, friendly and efficient. Claims are processed in a timely manner and I feel confident my pup is well covered!
Insurer: Nationwide
By: Kathrin
I have always had an exceptional experience with your customer service representatives.
I have always had an exceptional experience with your customer service representatives. The reps are always knowledgeable. They never sound like they're reading from a script or don't care. This is a huge value to me.
Insurer: Trupanion Canada
By: Cyndy
I think Trupanion provides excellent coverage and exceptional customer service.
I think Trupanion provides excellent coverage and exceptional customer service.It is evident that your team genuinely cares about the pets you ensure.
Insurer: Trupanion
By: Gina
Every experience with Trupanion has been excellent.
Every experience with Trupanion has been excellent. You provide superior customer service- quick response, knowledgeable people, caring, well-spoken, educated- excellent all around every time without fail!
Insurer: Trupanion
By: Allison