Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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My own health insurance should be so good!
Nationwide Pet Insurance is so simple and so good! The vet submits the invoice and within a week I get 90 % of my costs back. I can check on the status at anytime. Nothing has been excluded. I told my Human Resources department at work our health insurance should be as good and as simple.
Insurer: Nationwide
By: Margaret-Ann
My own health insurance should be so good!
Nationwide Pet Insurance is so simple and so good! The vet submits the invoice and within a week I get 90 % of my costs back. I can check on the status at anytime. Nothing has been excluded. I told my Human Resources department at work our health insurance should be as good and as simple.
Insurer: Nationwide
By: Margaret-Ann
Great!
Nationwide has been great! Whenever i have called in the staff is always friendly and helpful. I've received my checks within a month of filing a claim. Ive had the insurance since december and within the last month ive started using it and so far it has been wonderful! Thank you to everyone at nationwide. My beagle Bailey is my baby and my life and he means the world to me.
Insurer: Nationwide
By: Monica
Porter's Eye Injury
Porter is, at times, a rambunctious big puppy. When he came into the house one morning after playing out in the backyard, his left eye was swollen, and sunken in at the same time, red around the edges and dark where the iris was. We took him in to our local vet who recommended an ophthalmologist. With the pet insurance in place, Porter has had great care. The eye has returned to almost normal and there seems to be no issue with sight. We are so fortunate to have this insurance. They are very quick to reimburse our out of pocket expenses and with a 130 lb puppy we foresee future expenditures in our future.
Insurer: Nationwide
By: Dana
Easy to deal with
Easy to deal with the claim request and it was paid quickly. No long interviews or questions
Insurer: Trupanion
By: Lee
Great customer service
Great customer service and people are so helpful and caring!
Insurer: Trupanion
By: Joanne
Very responsive and able to address my need.
Very responsive and able to address my need. Always very pleasant. Phone wait is never too long.
Insurer: Trupanion
By: Marcia
Its important to have pet insurance
Its important to have pet insurance, especially for piece of mind for those who tend to live month to month to cover financial obligations. I've noticed that vets do not remit claims on members behalf, furthermore, the vet doesn't coordinate with insurer for benefits, this would be a HUGE value added service. Claim adjudication or vet providing details caused a very big delay for this last claim payment (over a month)
Insurer: Trupanion
By: VICTORIA