Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Its fine with me
I have always been satisfied with this insurance. Have had it for many years now without any problems, Your very prompt with payments and information concerning the payment process. Thank you.
Insurer: Nationwide
By: Nancy
Awesome pet insurance!
dHealthy Paw pet insurance is the best hands down! I have had other pet insurance in the past and was very disappointed in the lack of coverage, the excuses they found not to pay the claim, and the "hoops" I had to jump through to get a claim covered at all! Healthy Paws has never disappointed me. I've had their insurance for 4 years now for both of my dogs and they've never failed to cover a claim. As long as you provide the invoice and vet-visit notes for a covered service, they pay the claim no questions asked. One of my dogs recently had to have surgery that cost over $1000.00. With my 90/10 policy through Healthy Paws, they reimbursed me $922.00 and I have my check in 10 days! I would recommend Healthy Paws pet insurance to all pet parents!
Insurer: Healthy Paws
By: Melissa
Great Insurance
We are so glad to have Nationwide Pet Insurance. They have always been very prompt in accepting and paying our claims.
Insurer: Nationwide
By: Jesse
Helped us pay for a major spinal surgery
Earlier this year our dog Sam started loosing function of his rear legs. We took him to several vets who gave a variety of diagnoses until we were finally referred to a great neurologist. The MRI and other various tests alone added up to almost $4000. Then came the surgery and the various post op procedures. At the end of the day the total charges for his back issues came out to almost $10,000. I am not sure how we would have afforded this without insurance. Most importantly Healthy Paws makes the process so easy and stress free. I have had a different insurance in the past with a different dog and with much much more minor treatments they would continuously bounce back our claims finding any and every excuse to refuse to pay. Every single claim above $200 would take 2 or 3 appeals before they would actually pay out (because their refusals were unfounded), their strategy was to make it difficult in hopes you would give up. Never had any similar issues with Healthy Paws, the claim submission is easy, fast and the payout is exactly as what you would expect based on your plan.
Insurer: Healthy Paws
By: Irina
Nationwide Claims
Nationwide did a good job handling my claims for my Shiba Aki. Sadly, Mr. Aki has cancer in his anal gland that has spread. Prognosis is poor, but I can't complain about the handling of my claim.
Insurer: Nationwide
By: Deb
Great Job
You guys are doing a fantastic job! I'm so happy with my dog insurance plan.
Insurer: Nationwide
By: Catherine
Extremely grateful for the service you provide
Mac our beloved dog was recently extremely sick with a stomach disorder. He had to be admitted and kept overnight at a vetinary emergency clinic. Thankfully he made a full recovery. The claim with Nationwide was quick and easy and we received a substantial part of our expenses back. Thank you for providing a wonderful service and giving us piece of mind for the care of our dog. The best pet insurance company we have ever used.
Insurer: Nationwide
By: Alan
We love Nationwide Pet Insurance !!!
We have filed several claims with our 3 fur babies in the last 3 years... Customer service is excellent!!! We get reimbursed in a timely manner!!! We never had insurance with our last 3 fur babies... and at the end of 17+ years with them we had spent over 38,000.00 on them in medical expenses... When we started over with the next generation of "pure joy" ... I shopped around and am so glad that we chose Nationwide!!! I would recommend them to everyone....
Insurer: Nationwide
By: Dawn
Very good and efficent at paying claimes.
My claims are paid fast and the ability to fax claims works for me.
Insurer: Nationwide
By: David
Outstanding service and worth every penny!
I never have any problems with claims and the money is usually refunded 10-14 days after submitting the forms. Customer service is always there when I need them.
Insurer: Nationwide
By: Frank