Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Prompt response
Cody recently had a hot spot for which he had to see the vet. I submitted a claim for the visit and received prompt reimbursement. So far Nationwide has been responsive and very user friendly.
Insurer: Nationwide
By: Jan
Ribert
Great company and people to deal with.
Insurer: ASPCA
By: McKinney
The Best!
Thank you so much for everything! It definitely helps when you guys help out with the bill! I work at a vet hospital and am constantly recommending you! I am hoping you guys will help with the exotics bill! 😀
Insurer: Nationwide
By: Sarah
Easy Claims Processing
I love the ease of submitting my claim information right from my phone and having the benefits direct deposited into my account. It doesn’t get easier than that!
Insurer: Nationwide
By: Susan
Pleasantly surprised and happy
I have been pleasantly surprised at the excellent service I have received. Reimbursement has been quick and complete.
Insurer: Nationwide
By: Judith
Faster Processing
Faster processing of claims would be nice. My dog’s foot was completely healed by the time I received payment. Also a texting a claim option would be ideal. Just snapped a phone of the claim and receipts and be done. I’ve tried with the email and the attachments always get rejected.
Insurer: Nationwide
By: Meredith
It pays to have nationwide!
At first I thought this company was too good to be true. Customer service was great and it seemed like their plans covered a lot. The real test I thought would be when I had a claim to see how easy would be to file and how readily they paid. To date all of our claims have been paid without tedious documentation customer service remains top notch. I can’t imagine having any other health insurance plan for our dogs.
Insurer: Nationwide
By: David
Easy to Work With
Very easy to submit claim and receive reimbursement. Time of review was a little lengthy but my plan was executed correctly and efficiently. Thanks for the help! Cooper is back to feeling 100%.
Insurer: Nationwide
By: Katie
If it’s not an illness or emergency don’t bother
If your cat is ill, it could take up to a month in order to get illness coverage. My cat ran away and most likely past past away in the woods at 2 years old because of this service. They charge your account instantly, like as soon as you plug in your pets information but don’t provide timley and adequate pet health. We waited two weeks so that we could get him help and he’s gone just days before we would have been given coverage. Not all of these companies are as compassionate and genuine as they pretend to be. Even such good cause such as the aspca has money hungry people behind it. Now I’ve cancelled the insurance to insure I find quality pet health for my other cat who now has severe anxiety since his best friend is gone. I hope they reap what they sow.
Insurer: ASPCA
By: Lauren