Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They covered a thing or too as they seen a thing or too!
I have 2 pets on Pets Best, one thankfully no claim, however, the rescue that came to me 2 months ago had an obstruction in July with a 2-day hospital, ALL COVERED minus the deductible! When people ask me if Pet insurance is worth is...oh heck yes! Pets Best is great to work with and I highly recommend them, I have another insurance but the cap is 5K for the year, with Pets Best it's unlimited! Big Thank you to Pets Best Insurance!
Insurer: Pets Best
By: Susan
The type of insurance that a pet owner dreams of ....
It really shows when a company does business because they truly care and that's what Healthy Paws, proved to me. I've been with them for 5 years . My dog Romeo was always pretty healthy even though we found out he has epilepsy a few years ago . Recently though we found he had a cyst that needed to be taken care of ASAP and a couple more procedures that demanded surgery . The total was more then I could afford to advance since I'm not currently working. When I called them to see what could be done, I was told to put them in contact with my vet to get the total of the procedure . Within a few days the surgery was approved, I didn't have to do anything more then that one phone call . Now my dog is recuperating, the vet was paid immediately and I only had to pay 10% of the total which was a great relief . In the past they also paid claims that were over a year old too (for his seizure medication). I can say I feel great to face the future with a pet insurance that cares . Mind you , the insurance emailed me a few days later to see how Romeo was doing which was heartwarming . Wish our human insurance were as smooth, compassionate, efficient and well priced as they are . I highly recommend them ... I cannot say enough good words ..
Insurer: Healthy Paws
By: sandrine
The coverage is ok, customer service is great
The rates are reasonable. I have never had a problem with the customer service. They are very helpful and friendly. Claims are processed in a very reasonable time. I am a bit disappointed on the amount of return on my claims that have been submitted.
Insurer: ASPCA
By: Cheryl
Total peace of mind
I am so happy that I went with Nationwide. I researched all the possibilities and couldn't have made a better choice. Everything about interacting with Nationwide has been great. From talking to agents on the phone to submitting claims. The claims are really simple to summit and automatic electronic payments are easy to set up. Nationwide is the best pet insurance available.
Insurer: Nationwide
By: Eva
Easy claim filing process, quick and efficient response / turnaround
Always easy to work with Nationwide to file claim, and the response is quick and efficient. And the all electronic payment process could not be easier.
Insurer: Nationwide
By: John
Love everything except email submission needs WORK!
I have been very pleased with Nationwide’s coverage, the length of time in processing claims, and payment of said claims. The only area I have had quite a bit of difficulty with is emailing my claims. 9 out of 10 times you respond by saying you couldn’t read the claims. I’ve sent the documentation in the appropriate .jpg format and I’ve tried zip file and continuously have difficulties. I’ve taken to submitting all of my claims via VitusVet and that seems to be working well. Thank you!
Insurer: Nationwide
By: Christy
I am happy with embrace insurance.
Embrace has been quick and fair in evaluating and processing our claims. I would recommend them
Insurer: Embrace
By: Linda
Great to have pet insurance
With a new puppy its definitely a life saver when it comes to my puppy contracting the illness. Its a relief to know that i have some backup in terms of the medical payment i need to make. However the only downside to the pet insurance is the fact that the claims process takes a long time and the app does not make it easy for us to go in and update the necessary information. Also with the invoice they ask us to provide for backup, it's not clear the type of information that should be in there as sometimes the vet only provides the high level outline of the what we are paying for which delays the entire reimbursement process.
Insurer: Nationwide
By: EeVin
Great, prompt claim service!
We recently made 2 claims in a row for our 8 year old Yorkie under the major medical coverage. Filling out the one page claim form was a breeze and turn around on the claim with payment, less the deductible, was very prompt. Great service!
Insurer: Nationwide
By: Steve
Nationwide pet insurance is affordable and so easy to use
The monthly premium are very reasonable and the policy is easy to understand. The claims submission process is extremely quick and easy. I love the auto claims payment option as well. I've had 2 policies for 2 years now and am more than happy with Nationwide.
Insurer: Nationwide
By: Sherri