Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance
I highly recommend Trupanion. The representatives are caring and always eager to help. The policy is easy to understand. I had one question about coverage before a treatment which they quickly and easily answered. I was able to proceed with treatment I could afford. The previous well known insurance I had for 7 years prior to the death of my dear Bodie was not. I was left with a bill in 2 days treatment so high I had to mortgage my house to pay it. I never received a word from the company except to say that nothing in the bill which was from an ER was covered. Never a word of condolence. I have been so satisfied with my dealings with Trupanion. Spinner has been insured with them since 2013 as well as Cricket, the 'baby' we got in 2013 to keep Spinner (and us) from grieving himself to death. When I called to inquire about insurance for them the Trupanion rep was so compassionate, caring and helpful. At my age I only wish everything in my life was as easy as Trupanion. I never had to face this with my children, grandchildren or great-grandchildren. Thank you and bless you Trupanion and all who have helped me over the years.
Insurer: Trupanion
By: Dorothy
Ease of Use
Very easy website to use and nice follow up. We had a long drawn out process with difficult surgeries, and at least the insurance part was easy!
Insurer: ASPCA
By: Matthew
Trupanion is the best pet insurance service ever and strongly recommend it to any pet owner.
Professional and responsive customer service with any question and problem I have. Very prompt in settling and paying the bills/ invoices that submit for payment.
Insurer: Trupanion
By: Jess
Very Impressed
I am very impressed with the professionalism and personal care that I have received recently on my last two calls/conversations when I have called with questions.
Insurer: AKC
By: Dawn
Took care of us
this lady rocked! super helpful and even called us to take care of our problem.... She needs a raise or at least buy her lunch... This level of service is rare these days...
Insurer: AKC
By: Pam
Always very quick and fair.
Always very quick and fair. Thank you!
Insurer: Pets Best
By: Sean
Always have positive claims experiences.
I have always had very positive experiences with the many claims that I have filed. Pets Best has always been very fair and accurate.
Insurer: Pets Best
By: Richard
Easy to use and quick processing.
Very easy to use and very quick and efficient processing my claims. I've recommended pets best insurance to many friends and family.
Insurer: Pets Best
By: Meghan
My claim was processed SO FAST.
My claim was processed SO FAST. I was a bit unclear as to how the math worked but I called in and was told that the co-pay I owed was on the entire bill as submitted, not on the net amount after taking off the deductible. That made sense and it's all very clear now.
Insurer: Pets Best
By: Michelle