Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Stop Delaying the Processing
I have not been reimbursed for Ollie’s claims. I was told my account was under review and it would be 30 days max. I called and explained my dissatisfaction and was assured it was almost complete. I just received a letter saying it would be another 30 days. I need a decision so that I can choose a different company of Nationwide continues to delay.
Insurer: Nationwide
By: Tracy
Healthy Paws pet insurance providers are AMAZING!
I am so thankful for Healthy Paws pet insurance. My bulldog has chronic pneumonia, among other health issues. The staff at Healthy Paws has been so caring and wonderful to work with. They reimburse us immediately upon receiving a claim. If I have any questions, they are always kind, compassionate, knowledgeable, friendly, and professional. They even email me just to see how Cash is doing. They send him hugs too!! We have been with Healthy Paws for 3 years now. They have become my dog's "Healthy Paws Family." I often say if it weren't for Healthy Paws, we would probably have to surrender our bulldog due to health care costs. Knowing Healthy Paws has us covered has meant that we get to keep our bully baby. I highly recommend Healthy Paws for your pet insurance providers. You won't be disappointed.
Insurer: Healthy Paws
By: Rhonda
Pets Best is the BEST!!
Pets Best is the BEST!! I wouldn't use anyone else. They are fast and fair and really care about my pets!! Thank you Pets Best!!!!
Insurer: Pets Best
By: Chris
Great and prompt response
Great and prompt response received. Thank you!
Insurer: Trupanion
By: Yury
I enjoy the service
I enjoy the service. I like that the Veterinarian is able to immediately provide the claim from their office versus me having to pay first and then submit. Overall a good experience.
Insurer: Trupanion
By: Melissa
Excellent and efficient service.
Excellent and efficient service. We have a 14 year old English bulldog and have had pet insurance with Trupanion since we got her. We have never had any problems with claims.
Insurer: Trupanion
By: Daniel
Great customer service
Great Customer Service, reasonable rate and good pet coverage.
Insurer: Trupanion
By: Laura
It was great.
It was great. Very easy to submit and no hassle. All I had to was scan and send them in. Thank you
Insurer: Trupanion
By: Jon