Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Thank you, but it could be simpler
Big claim. First denied based on an error, than covered after clarification from my vet. Took months but all ended well, and expenses covered in full per coverage declaration.
Insurer: Nationwide
By: Shmuel
Pet Insurance with Nationwide is worth it!
I’d rather have this insurance and not need it, but a little over a year ago our Golden became very ill and needed emergency care. Having this insurance took a great deal of stress away knowing that a large part of his expensive treatment would be covered. I appreciate how our vet submits our claims and within a few days Im notified that it is being processed. A few days after that an email tells me the amount of our reimbursement and then the check arrives within s week of that. Any questions are always answered politely and professionally. Thank you, Nationwide!
Insurer: Nationwide
By: Deb
All About what they Can't do for you
Lets start by simply saying, Horrible, just horrible. They offer pet insurance but do not cover Leg Injuries for the 1st 6 months of your 12 month policy. Really Leg injuries, The most common injury for a dog period! The customer service agents read from a script so directly that they sound automated. Never in my worst fears would I have thought that when my dog got hurt that the insurance company would be the Biggest cause of stress for me and not how to pay for the surgery for the injury. Would not recommend to my worst enemy!!
Insurer: Embrace
By: Billy
Great customer service
I am a happy customer of nationwide for my pet insurance .....the customer service agents are always friendly and answer my questions
Insurer: Nationwide
By: Lisa
Excellent Service. Pet Insurance is a must
Trupanion was great. Service was excellent.
Insurer: Trupanion
By: Ken
Love Love Love
Nationwide has been terrific to work with! I have only had great experiences and no hiccups, they have been there just like they said they would be, and I have not had any problems. Thanks Nationwide! :)
Insurer: Nationwide
By: Susan
Thankful for Healthy Paws!
I don't think I can say enough good things about Healthy Paws. From the very beginning they have been easy and informative. A few weeks ago, with no warning, we ended up in the emergency vet with one of our dogs. With all of the choices and devastation we were facing and not knowing what would happen, the fact that we had insurance for him was one weight lifted off our shoulders. The bills were about as massive as the tumor they found inside of him, but we never had to worry about that part of it. Every time I spoke with someone at Healthy Paws I could tell that they actually cared about what we were going through. Whenever they needed more information they would immediately offer to request it from the vet so that we didn't have that added to our plate. Their claim process was quick and easy. We submitted pictures of our invoice directly in the app and the reimbursement was calculated within a week. They have even taken the time to check in on our dog after this process has been completed. We now have a much smaller and manageable vet bill and a healthy dog!
Insurer: Healthy Paws
By: Kelsey
Simply the best
Trupanion provides clear, easy to understand insurance coverage. Claims are very easy to process and they will pay direct to the Vet so you don't have to pay a hefty bill and then wait for reimbursement. The support staff are super helpful.
Insurer: Trupanion Canada
By: Jody
With Pets Best I always received a quick response to a claim as well as a refund.
I had previously signed up with another pet insurance company, but it was very expensive and they payouts were infrequent. When I changed to Pets Best I was surprised to see a quick response and almost always a check. I would highly recommend Pets Best for your pet.
Insurer: Pets Best
By: Nancy
GREAT Pet Insurance
Pet Plus US has been fantastic since the very beginning for our 2 bulldogs. Our bullies have had a number of medical emergencies, including a knee replacement with rehabilitation and Pet Plus US has never given us any difficulty with any of our claims. I would highly recommend them to anyone looking for pet insurance.
Insurer: Pets Plus Us
By: Christine