Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthypaw was there for my dog all the way through
My dog is just 7 years old and was diagnosed with Insulinoma which is a very aggressive cancer in dogs. This is uncommon, especially for dogs just 7 years old, but my dog got it. The process of diagnosis, treatment, and also through the recover was very difficult and expensive. We were caught off guard like any other pet owner as my dog for 7 years had never been real sick other than when she was 4 months old or a couple of skin rashes. She was perfectly healthy and in a matter of a week, she was diagnosed and went into surgery. The entire process was expensive and we had healthy paw since 2015 and hoped we never got to use it, but we did and Healthypaw and their staff were very supportive, very understanding, and provided great service. We were reimbursed with no issues and in a timely matter with no questions asked once I provided all the documentation required. I was very fortunate to have healthypaw to take care of my dog and assist us financially as the bill went over 10k. I recommend for any pet owner to get pet insurance,especially with healthpaw.
Insurer: Healthy Paws
By: Dan
Trupanion is a literal lifesaver
Pet insurance is something you hope you’ll never need, but the inevitable truth is that pets age and accidents happen. Trupanion has been a literal lifesaver for both of my cats. The claim submission process is smooth, and claims are processed quickly and without hassle. I couldn’t be happier with my coverage, and I recommend Trupanion to anyone adopting a furry friend.
Insurer: Trupanion
By: Trevor
Best Prices Coverage and easy to navigate claim process
Offering the best coverage for the price-I compared all companies. When I needed to file claims the online process was very easy to use and customer service responded quickly via email to let me know the status of my claims. Claims paid quickly and you can have a check cut or direct deposit. The only thing I wish they had was the option to have your claim payment put towards your premium. That would then make it even better!!
Insurer: Pets Best
By: Diana
You are the best pet insurance.
We have been so pleased with the way you answer promptly and thoroughly our questions. The payout on claims and take good care of our furry family. we give you 5 stars here in Arizona. You are the best. Sincerely Cathy Leupp
Insurer: Pets Best
By: Cathy
Excellent customer service
Excellent customer service, short hold times, quick turnaround on claim and pre-approval.
Insurer: Trupanion
By: Bradley
very efficient and timely.
very efficient and timely system for processing claims. I was surprised at the short time it took to process the claim and transfer the claim check into my account.
Insurer: Pets Best
By: Mike
Pets Best was with us.
Piper would act like he was hacking up a hairball from time to time but never did we see a hairball. After X-rays the vet said asthma was the cause. We tried a couple meds and hopefully it looks like this latest one is helping him pretty well, with attacks being much less this month, so far. (fingers crossed). All through this process Pets Best was with us, covering and reimbursing what we think is very fair and helpful. I recommend it to anyone with pets and always remember a co-worker who had a dog that needed emergency surgery months after I told them about Pets Best. But, they never got the insurance and had an almost $5000 bill for the surgery. Submitting claims is easy and website is very straight forward and simple to use. Thanks
Insurer: Pets Best
By: Matthew
Customer service was amazing
Customer service was amazing and nice to speak with. Speedy claim status updates.
Insurer: Trupanion
By: Sarah
Extremely prompt
I find that Trupanion is extremely prompt in investigating claims and fair in honoring claims in a timely manner. I've already recommended Trupanion to other people as I'm very impressed with Trupanion's service and Trupanion's policies. I have the 90% coverage policy with $1000 deductible. I have four pets currently being ensured. Prior to having pet insurance I had a pet named Lucky who was NOT very lucky at all when it came to health issues -having both cancer and kidney disease. The expenses almost put me in the poor house and I vowed that I would get Pet insurance for any future pets. Prior to Trupanion I was with another pet insurance company but their policy was not at fair as Trupanion 'so I 'made the switch to Trupanion. I'm extremely pleased to know my Pets are covered for any critical health expenses that may arise in the future for the lifetime of the pet not just on a year to year basis with a deductible each year. I currently have one sick pet but hopefully all my other pets will remain healthy and not need Trupanion!.
Insurer: Trupanion
By: Eileen
Trupanions trully stands by their claims and paid my claim!!!! C.G.
Trupanion is a no mess around or play games type of company. Make sure you understand when you sign up what is covered and what is not!!!! The absolutely do pay what they say they will pay for (minus your deductible ) . The claim process is easy and swift and they keep you informed of your status in the claim process. They will even set up direct deposit for your reimbursement. My claim fro the time I faxed it in until it was in my checking account was about 7 days. For a large sum of money, I am happy with that considering they had to contact my vet for information as well. It still was that fast!!!!!
Insurer: Trupanion
By: Carolyn