Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Claims take over a months still ongoing
I have the whole pet with wellness package for my Boston terrier puppy. My puppy has allergies and he has been receiving allergy shots. The first allergy shot he got was reimbursed but the following one and the one after that is still pending reimbursement. I submitted my claim in July, it is October right now. The only reason why I am giving this insurance a 5 star is because My pups neuter was covered and the claim came through quicker than I thought it would.
Insurer: Nationwide
By: Ji
Efficient
Nationwide has been very efficient and prompt with claim reviews. The vetline is a great bonus to relieve new pet owners anxiety
Insurer: Nationwide
By: NIAKISHA
Must have
Good service. Easy claims. Highly recommend.
Insurer: Nationwide
By: Adrinne
Love ASPCA Insurance!
I have 3 dogs and 1 cat insured with ASPCA and they have been wonderful with all of them! They process claims fast and fairly and call to check up on my furbabies afterwards. I highly recommend them to anyone looking for pet insurance!
Insurer: ASPCA
By: Sara
Very helpful when debating surgery.
Customer service was excellent. We couldn't have had this surgery without your help.
Insurer: Nationwide
By: Kimberly
Exactly As Advertised What More Can You Want
This is the second claim I submitted, electronically, to Pets Best. On each occasion we received reimbursement for the stated amount the next day! We had 24/7 and it took over 3 months to settle one claim. This is clearly the best pet insurance company.
Insurer: Pets Best
By: Keith
Too long to process
Although, overall I am very pleased with the policies for my two young cats the amount of time to process a claim is unacceptable. I filed a claim for $445.00 on 9/14/2018. Today is 10/17/2018. The claim has still not been processed. All required paperwork including medical records and invoice were submitted following one of my cats dislocating vertebrae in his tail. I will still recommend ASPCA, but only if a person doesn’t mind ridiculously long processing times.
Insurer: ASPCA
By: Mary-Louise
its been good & reliable service
Its been a great help to have insurance available to help pay our vet bills. Service has been good & customer service is responsive. I do wish they could speed up their claim processing.
Insurer: Nationwide
By: joseph
Great, just a little slow
I have submitted a few claims for my cat Lexi, and Nationwide has been great to work with. Paid as promised, great service. Only complaint is it takes weeks to get the reimbursement.
Insurer: Nationwide
By: Carolyn
Don’t hold your breathe waiting to get reimbursed...takes forever
Once you go to the vet, and submit your claim...prepare to grow old waiting... typical insurance company quick to collect it takes forever to reimburse. I have to call customer service to ask him why is it taking so long and I keep getting the ticket take up to 30 days to get reimbursement fecal matter story. I’ve already in electronic payments, so once Godot finally shows, I can get paid. The customer does not want to hear that you have a large volume of claims and you’re doing your best to work through them. Would the Insurance company want to hear I’m trying to make your payment and I’m doing my best to process it through my systems, but each monthly payment could take up to 30 days to process. Oh wait they grab your financial information when you signed up so they take it out no matter what!!! It’s nice to take but it be nice to receive!
Insurer: Nationwide
By: Mark