Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Thank You
Quick and easy, customer service personel are outstanding and very understanding.
Insurer: Nationwide
By: Jane
Trupanion is 10 *'s in all categoies
After much research ( I am an ins agent), I selected Trupanion 9 years ago to insure my two aussie pups with Trupanion. Best decision ever. Their customer service has been A+++, their premiums very fair (they've even reduced my premium based on positive claims experiences in my policy pool), and when it came to be claim time, coordinated with my vet's office and paid within two weeks. I can't recommend enough. This insurance is doing exactly what I needed it to: it removed financial considerations from my decision making when it comes to medical issues with my pups.
Insurer: Trupanion
By: Gina
Excellent Service
We are very happy we switched to Embrace two years ago. Excellent coverage and customer service.
Insurer: Embrace
By: William
Don’t even question yourself if you should choose Healthy Paws
Healthy Paws is nothing short of amazing. I did SO much research when I was first looking into pet insurance, and when I chose them, probably like other pet parents I said to myself “well here goes nothing. I hope this helps.” Thanks to them I have saved thousands (literally.) thanks to them, one of my rescue dogs Lily, had to have ACL replacement surgery, and they covered it! Which means we only had to pay out $200 bucks! I can’t thank the whole team enough at Healthy Paws for doing what they do. The customer service is amazing, the all is is SO easy to use and navigate, and after her surgery, they even checked up on her! 100% best company to go with.
Insurer: Healthy Paws
By: Corinne
Less than forthcoming
I am an honest person and would not try to take advantage of a company or anyone but I must say i felt Pest best did that to me. I fully disclosed my dogs history when I got my insurance, this includes and surgery in his left rear leg. Well as it happens a few MONTHs mind you into his time with Pets Best he needed surgery on his right leg. I was paranoid so I called to make sure they would cover me. I thought surely its no problem, no we wont cover that. The explanation given was it was considered a bilateral condition. A, injury to a separate leg in a ligament considered bilateral? Ok, so what good is this insurance? If you tore your ACL would Elis cross say we wont cover your other leg? They left me with a $3000 bill. If they had told me up front at least I would know. I canceled immedialtley
Insurer: Pets Best
By: Shawn
Really caring knowledgeable help
Trupanion is profetional and has always paid my claims for my cat and dog. They are excellent fast courteous service
Insurer: Trupanion
By: Jennifer
Fabulous experiences
I have only had fabulous experiences with Trupanion - from friendly and efficient customer service to quickly paid claims. To add to that, my vet said that Trupanion was the best pet ins on the market. That made my decision to insure my beloved 'girls' with them even easier to do.
Insurer: Trupanion
By: Virginia
Pets Best helps keep our animals well.
YOU have been so good about paying our claims for or girl Baby Girl. She has hepatic lipidosis. and pancreatitis. So glad that we have a pet insurance company like you. Thank you so much for doing such a great job. Helping us keep our girl and other animals well. Blessings From Baby Girl, and family From Az.
Insurer: Pets Best
By: Cathy
Customer service is excellent
Customer service is excellent, friendly, helpful, cooperative, and easy to navigate .
Insurer: Trupanion
By: Eric
Amazing service
Amazing service, helpful & informative. Always get a person on the line who can answer your questions & explain coverage. Glad to find the deductible is per illness for life of dogs not calendar year! I have paid for 10 years for 2 never submitting a claim. Wish I had called sooner. Kathy Pakiela
Insurer: Trupanion
By: Kathy