Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Claims reviewed quickly
Claims reviewed quickly. Compensation also very timely. So glad I have my animals insured.
Insurer: Spot
By: Amanda Marie
This insurance isn't very helpful
This insurance isn't very helpful, I'm not sure If this is how it is with all pet insurance but the amount of money that I was receiving back was never enough for me to really say, "wow, I'm really glad I have this insurance".I've paid so far thousands of dollars at the vet and I've only gotten maybe $300 back. Not worth the $150. I've been paying per month. Also, when I called to change my plan to reduce it they said I couldn't, because I had to wait for the renewal, which is ridiculous to me.
Insurer: Spot
By: Merced
Good coverage
Good coverage, fast claim processing. Good communication. Thanks!
Insurer: Pumpkin
By: Zoe Kharpertian
Access to submit claim is easy
Access to submit claim is easy, processing the claim is timely. Very satisfied with MetLife Pet Onsurance.
Insurer: MetLife
By: Liza
Best pet insurance
Best pet insurance! Whether it’s just routine (tick flea meds) or the unexpected (recent ear infections) I don’t have to worry or stress about costs. They reimburse very quickly and easy to submit. Thankyou!!!
Insurer: MetLife
By: Mo
Justin was amazing
Justin was amazing. He is very knowledgeable and professional and explained everything so clearly. Thank you Justin for your help and we are so happy to have our puppy protected with Fetch❤️
Insurer: Fetch Canada
By: sbutler_hotmail.com
Easy to sign up
I obtained the pet insurance through my employer. Sign up was extremely helpful and easy.
Insurer: Nationwide
By: Kiesha Miller
Highly recommend
Highly recommend! Whenever I call the specialists are always so caring, knowledgeable and helpful. Simple, clear process to submit claims yourself and very fast claim processing. Thank you so much!
Insurer: Trupanion
By: Gr Ray
Best insurance
They are quick and understanding of every medical claim I file. I never have to worry about not having the money up front for an unexpected bill. Will forever use Trupanion for all new pets going forward. Wish my other two were on this!
Insurer: Trupanion
By: Molly
Frustrated
I submit claims through the app on my phone. This year, I’m being asked to submit documents repeatedly. As if someone isn’t paying attention or not reading the information thoroughly. It’s been frustrating.
Insurer: MetLife
By: Lynda