Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wasted time with online application.
The experience was good except for having to repeat the whole application process with the sales agent after receiving an "error" message after attempting online application. Do they really want you to have to talk to the agent?
Insurer: Nationwide
By: customer
I 'am very pleased with Trupanion…
I 'am very pleased with Trupanion coverage. Processing claims is quick an efficient. When going to the Vet they initiate the claim directly to the Vet and I pay my portion then. All my pets claims for medication coverage is sent in by me by email and quickly deposits the return into my bank account (no waiting for the USPS) our local Emergency Vet and the University of Gainesville Small animal Center accept Trupanion. Thank you , Lynn
Insurer: Trupanion
By: Lynn
I found it easy to file claims and…
I found it easy to file claims and receive reimbursement for payments I made
Insurer: Pumpkin
By: Elida
Excellent services
Excellent services , quick and easy
Insurer: Trupanion
By: Tessie
Fabrice was very helpful and quick to…
Fabrice was very helpful and quick to respond
Insurer: Fetch
By: Erin Ryan
Customer service was great and…
Customer service was great and knowledgeable of products and services.
Insurer: Nationwide
By: Customer Belinda
Submitting claims is easy
Submitting claims is easy, quick and can be done from your smart phone just by installing and using the app. The review process is done quickly and you have the choice of receiving reimbursements by check, direct deposit, and a few other options.
Insurer: MetLife
By: Kendra
This was the easiest policy ever…
This was the easiest policy ever purchased. Thank you.
Insurer: MetLife
By: Dennis Jolley