Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Filing a claim is easy
Filing a claim is easy. Claims are reviewed promptly and reimbursements are easy. It is reassuring to know that in a pet health emergency, you won't go broke.
Insurer: MetLife
By: Maya
MetLife Pet Insurance is the best
MetLife Pet Insurance is the best! The reimbursement process has always been super easy and smooth. I just submit the documents and get reimbursed without any hassle or long delays. The enrollment process is very straight forward and honestly, it's been stress-free ever since I switched over to MetLife Pet Insurance.
Insurer: MetLife
By: Eric T
Very prompt. Caring
Very prompt. Caring company . Thank you
Insurer: Pumpkin
By: Elizabeth
Everything from the representatives to…
Everything from the representatives to the service was A1 for me. The representative was so helpful in answering all my questions and making me satisfied with the answers they gave I would highly recommend spot insurance to any other pet owners. Thank you so much for everything.
Insurer: Spot
By: Odell Adams
Trupanion has been great about helping…
Trupanion has been great about helping us with our dog’s medical bills. We couldn’t be happier with their customer service!
Insurer: Trupanion
By: Leanne
Great service and very informative…
Great service and very informative representatives. I’m happy with Metlife.
Insurer: MetLife
By: Eydi P.
Amazing insurance!!!
Amazing insurance! Covers pretty much everything. Customer support is extremely helpful and finds the solutions quick. Reimbursement is quick aswell. I have 3 policies and love it. I always recommend metlife to anyone who has pets
Insurer: MetLife
By: customer
I just had a terrible incident where my…
I just had a terrible incident where my puppy broke her leg. The staff (customer service) at Trupanion were amazing. Anyone that I spoke with had all my information at their fingertips and explained everything to me. They went out of their way to help with the Specialty Hospital, and took away much need stress and anxiety for me. It was easy to connect with someone and get all my questions answered. So far I could not be more pleased with the help on every level. I highly recommend Trupanion to anyone that is looking into Pet Insurance. Thank you!
Insurer: Trupanion
By: Regina