Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pumpkin was a great choice for Yadi
Pumpkin was a great choice for insurance. My cat, Yadi, was just diagnosed with heart failure, and Pumpkin was absolutely the right choice for his coverage. This diagnosis came out of nowhere, and our family was devastated. But Pumpkin was able to step up and assist with the multiple vet appointments and meds, and Yadi's condition has improved dramatically. The vet was amazed with his progress during the last visit. Pumpkin was instrumental with the treatment Yadi required. Thank you!
Insurer: Pumpkin
By: Patrick Gargiulo
Both of my dogs have had some issues in…
Both of my dogs have had some issues in the last year- having Trupanion insurance for them has made a big difference in the level of care I am able to afford and Trupanion has been so easy to work with. Direct pay to my veterinarian or quick claim processing for the clinics that can't do direct pay - both have been easy and fast!
Insurer: Trupanion
By: Bernadette
It is easy to file claims and MetLife…
It is easy to file claims and MetLife has been responding quickly.
Insurer: MetLife
By: Lori
Professional and expedient!
Customer service was excellent and guided me though the process to complete submittal. Near instant feedback and payment. Super easy to submit a claim. Unbelievably quick!
Insurer: Trupanion
By: Christopher Heczko
great experience
Very quick and easy to navigate.
Insurer: MetLife
By: MICHAEL FEIMER
was very easy to make a claim
was very easy to make a claim. Customer service was very helpful
Insurer: Spot
By: customer
Richard was very good to work with to…
Richard was very good to work with to establish a new policy for our dog. He covered the details and explained options and next steps.
Insurer: Nationwide
By: Broc
I submitted a large claim for my dog's…
I submitted a large claim for my dog's surgery on a Sunday and had the amount of the claim paid in full and in my checking account on Tuesday. Great service!
Insurer: Pumpkin
By: Leo
Trupanion is the gold standard for pet…
Trupanion is the gold standard for pet insurance. They pay claims quickly and are very knowledgeable.
Insurer: Trupanion
By: Lydia Ford
Once again outstanding service and compassion.
I have been a Trupanion customer for a long time. The experience of having a pet sick is full of trauma. Trupanion has been with me every step of the way in providing me with the confidence I can afford and do the right thing for my pets at all times. I highly recommend Trupanion, and I often have.
Insurer: Trupanion
By: Stu