Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast and transparent responses
Fast and transparent responses
Insurer: Trupanion
By: CK
Claims
Alia was super helpful with assisting me through the claims process. She helped to break down the confusing parts, answered my questions in the most gentle way, and reassured me that she was going to do her best to help me today. I highly recommend Fetch as well as it is the company I've been with for more than 2 years. They're always super sweet to talk to via phone!
Insurer: Fetch
By: Guadalupe Holguin
Amazing customer support and such quick…
Amazing customer support and such quick action on the claims. I refer spotpet to everyone who will listen!
Insurer: Spot
By: Ralph Giordano
Excellent customer service
Excellent customer service. Quick turnaround time for claims.
Insurer: Spot
By: EW
This company is a scam. AVOID at all costs.
This company is a scam. I just realized that they have not paid a single claim since we signed up with them. They are claiming that every time we have to visit a vet its due to pre existing conditions, even though the vet says there's no indication of pre existing condition connection. And the appeal process is BS. there's been no follow up. We've been paying $167.57 per month for several years. What an absolute joke.
Insurer: Embrace
By: Nikita L
The best!!
So thankful for Trupanion! They are always willing to help answer any questions. I recently had a wrong diagnosis added to a claim by the vet causing an additional deductible. Trupanion was quick in requesting update records and working to get everything corrected!
Insurer: Trupanion
By: Dog Momma
Good Communication and prompt response
I appreciate speaking directly with a representative when I call. Having claims paid to the provider at the time of service is also helpful.
Insurer: Trupanion
By: Tracy
Pets Best saves the day
Pets Best saves the day - again! Our Bella had knee surgery and we submitted the very expensive vet bill on Wednesday and received notification of the payment on Saturday! Always very prompt claims service, which is why we have been very satisfied clients for 10+ years. Thank you as always Pets Best!
Insurer: Pets Best
By: Patricia "Trish" Schneider
I’m so glad I chose SPOT for pet…
I’m so glad I chose SPOT for pet insurance. This is a company that follows through on all they advertise. If you have ?’s, customer service is easy to access & spends time answering any issues you might have. You do your part as far as claims are concerned, and SPOT does theirs.
Insurer: Spot
By: Mary Susan Crafts