Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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MetLife is so easy to work with
MetLife is so easy to work with! I feel secure with my pet's health with them!
Insurer: MetLife
By: Ilene Morrison
Great Service!
Prompt processing of my claim. Fair outcome. Great customer service.
Insurer: Pumpkin
By: Jim Liang
Great service
I believe the associate’s name was Art. He was kind and friendly. He explained everything well and I feel great about choosing Nationwide.
Insurer: Nationwide
By: Jasmine
Very positive experience with multiple claim submissions
I submitted multiple claims on vet treatments for our two dogs, all at the same time. I was satisfied with how all the claims were handled: easy submission, great communication and reasonable processing time.
Communication
While I have been satisfied with the claims that have been covered, communication with Pets Best customer service has been extremely lacking. I would have given a "0" rating if possible. When I first joined there was an option to have an live chat. Questions were answered immediately. Now no live chat is possible. No email is possible. The only way to reach customer service is via phone and I have been on hold for as much as 45 minutes waiting to speak to someone. I am happy overall with the company but communication really, really needs to improve.
Insurer: Pets Best
By: Cindi
Really quick
Really quick. Easy enrollment. Perfect for anyone to complete. Thanks I didn’t have to speak to a rep. Like the last time.
Insurer: MetLife
By: Jeanette Eastman
First claim
First claim: immediate response with a check. Second claim: nada. Impressed then disappointed. Have been sending statements but no action from Spot, ( except the insurance premiums are paid - by me!
Insurer: Spot
By: Joan Gualdoni
The process was super easy
The process was super easy. Aileen was very knowledgeable and very helpful.
Insurer: Fetch Canada
By: Micheal Burch
Do not recommend
I am extremely disappointed with Trupanion. I spent over $12,000 in veterinary bills for multiple, serious and separate issues, and every single claim was refused. Not one was covered. What has been most frustrating is that it genuinely feels like the claims were never properly read or reviewed. Each time, a new excuse was given to avoid paying, rather than actually looking at the medical notes and circumstances of the claim. At a time when I was already under huge emotional and financial stress with my dog, dealing with Trupanion only made the situation worse. I paid for pet insurance to have support when something truly went wrong — and I received none. Based on my experience, I would not recommend Trupanion to anyone who expects real support when they actually need to make a claim
Insurer: Trupanion
By: Lilli Smith
Prudent pet is always understanding and…
Prudent pet is always understanding and they helped me out every single time.
Insurer: Prudent Pet
By: olivia