Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great customer service!
Great customer service! Easy to navigate the website and quick reimbursements on claims.
Insurer: MetLife
By: Angela M.
Josh was excellent
Josh was very patient, considerate and non judgmental.
Insurer: Fetch Canada
By: Maisie Sokoloski
The BEST coverage EVER!!!
The immediate response to approve my kitty's procedure made me speechless and so grateful. I didn't realize how much coverage I had and Trupanion responded in under 30 seconds so we could move forward. It was a relief for me to have this additional coverage and can say that it is 100% worth it.
Insurer: Trupanion
By: Kelly
great experience
VERY EASY TO SIGN UP OUR PUPS
Insurer: MetLife
By: Elizabeth Alvarado
Very easy and quick to set up
Very easy and quick to set up
Insurer: MetLife
By: Robin K.
I am so grateful to have this pet…
I am so grateful to have this pet insurance, and I urge anybody with pets to get it. The app is super easy to use and submitting a claim is very simple. They also always been very responsive anytime I had a question.
Insurer: Figo
By: Starr
Follow up regarding claims is very fast.
Follow up regarding claims is very fast.
Insurer: Trupanion
By: Tony
Reneca was amazing!
Reneca was amazing. She was able to answer all my questions and assisted me with my account. Super easy and fast. Overall, excellent customer service!
Insurer: Nationwide
By: Liz C
Would never recommend
Would never recommend. They dragged my pets review process for 4 months and then gave me a list of 16 pre-existing medical conditions which were ludicrous. Never filed a claim and cancelled and they refuse to refund me for the 4 months I paid. There's better options out there. THEIR RESPONSE BELOW shows how ridiculous they are, they did not even listen to my complaint. It's not about claims, it's that they dragged her approval process for 4 months while collecting her premium and then replying with 16 pre-existing conditions that are laughable. There are 3 actual pre-existing conditions. I told them to cancel my policy and refund all my money since they dragged it out this long. There are no claims and no money paid out. STAY AWAY THERE ARE BETTER COMPANIES OUT THERE
Insurer: Embrace
By: Andreas Vavaroutsos