Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Embrace Insurance
I had never purchased a pet insurance before this dog. I'm so glad I did. Embrace is very easy to work with, claims submission is very easy and if you need to reach out customer service is on point. Reasonably priced. Claims have been paid timely and without issue.
Insurer: Embrace
By: Rebecca
Melody was friendly
The lady Melody was friendly and helpful and I appreciate her time
Insurer: Nationwide
By: Emily
Great customer service (Martha)
Great customer service (Martha)
Insurer: Nationwide
By: K. Gatewood
Peace of mind.
I had a good experience in registering my cat for Fetch insurance. The customer service was so accomodating and kind. She explain everything. I haven't experience claiming yet but Im confident its going to be easy because of the app. I have a peace of mind having this insurance.
Insurer: Fetch Canada
By: evelyn ollet
Great experience
Great experience. Easy using app to file clam and submit documents. I would recommend MetLife Pet Insurance to everyone who has a pet.
Insurer: MetLife
By: A. Murphy
The Absolute Best
Where to start? I don’t know what I would do without Healthy Paws! Time and time again, they’ve literally saved my animals lives. From my dog Milo’s emergency foreign body surgery and corrective elbow surgery to my little cat Lucy’s Chronic Kidney Disease treatment, I know for a fact they wouldn’t be here today without you. And that’s just the tip of the iceberg. Thank you for giving me more precious moments with my babies, and supporting pet parents like me.
Insurer: Healthy Paws
By: Courtney Card
Thank you for covering my dog Akeeda
Thank you for covering my dog Akeeda. The setup was easy and fast thanks again.
Insurer: MetLife
By: STEVEN HENDERSON
First time buyer
I never bought pet insurance before so they made it very easy by providing several options to choose from and with the ability to change options, I was able to compare price differences with the quotes they provided. I also called the support line and was able to ask questions as well. They answered the phone quickly, answered my questions, and I was actually able to understand the rep. You speak to a live person which is a plus. Lastly you can always change your policy as well. I feel better knowing I have this in case something happens to my dog, Levi.
Insurer: Prudent Pet
By: melveragmail.com
I appreciate Art and his…
I appreciate Art and his professionalism and genuine concern for my pet. He answered all my questions and recognized my apprehension about affordability vs the health and safety of my Morkie. Thank you.
Insurer: Nationwide
By: Caryn Saltsman
Healthy paws insurance has been our saving grace
Healthy paws insurance has been our best investment yet! We have had a rough couple weeks with our pup with some unexpected emergencies. Our insurance has been our saving grace. I have been able to provide my pet with the very expensive care he needs because I know that our insurance will help us take care or him. Their quick turn around is outstanding! I truly refer everyone I know with a pet to healthy paws insurance!
Insurer: Healthy Paws
By: Christa Gibson