Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great customer service
Great customer service. I had a problem with a claim and it was resolved immediately. Fast claims processing.
Insurer: Spot
By: Melodie
Outstanding service
I made a call and a person guided me and advised all the way.
Insurer: Nationwide
By: JM Villarreal
Josh Sabado-Fetch pet insurance agent
Josh is knowledgeable, caring and friendly. He explained everything perfectly. I'm glad he's my go to at Fetch Pet Insurance
Insurer: Fetch
By: AB
Wow, just great service all the way.
Wow! Very good customer service including all the way through an appeal on a claim, to best understand my policy and the product. I see why SPOT was so highly rated by Forbes and others. Careful attention to detail all the way through from sales, setup, customer service to underwriting, means a well run business thats competitive and a good deal for the customer. This review is based on my personal experience on the phone, emails, and using the app, with my vet staff interaction in providing information. Fast, efficient, very helpful and professional inc last call with "jaq..." to help me understand claim appeal letter fully.
Insurer: Spot
By: KS
Help When You Need It
Sometimes you just need to actually talk to a company representative when the online links don't address your question. I have found the customer service reps have the answer to my questions and are pleasant and professional.
Insurer: Fetch
By: Denise Adkins
Easy approval
Easy approval . Well done with explaining exactly what will be covered , very happy
Insurer: Fetch
By: Carmine