Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Absolutely furious with Embrace Pet…
Absolutely furious with Embrace Pet Insurance. I paid my premiums faithfully, thinking I was protecting my dog in case something serious happened. The moment I actually needed them for mouth surgery, they found a cracked tooth and suddenly decided that anything related to the mouth wouldn’t be covered. So let me get this straight — one cracked tooth means they can deny coverage for the entire mouth? That feels less like insurance and more like a loophole-hunting operation. This was never made clear when I signed up. If your plan basically excludes major dental work the second they find any issue, that should be front and center — not buried somewhere in fine print that only becomes relevant after you submit a claim. Insurance is supposed to be there when things go wrong. Instead, I was left with a huge bill and a company that seemed more focused on denying coverage than helping a paying customer. If you’re considering Embrace, be prepared for them to look for any technicality to avoid paying. I feel completely misled and will be reconsidering giving them another dollar.
Insurer: Embrace
By: cody schuelke
i had locked in a different price and…
i had locked in a different price and when i tried to finish it booted me out of the application and made me pay more.
Insurer: MetLife
By: Leo Castaneda
Customer rep was great
Customer rep was great. Very informative and pleasant.
Insurer: Prudent Pet
By: Kevin Twohig
Easy application process.
Easy application process.
Insurer: MetLife
By: LISA MANIKOWSKI
The best experience ever
The best experience ever! The team is super quick with getting back to me.
Insurer: Pumpkin
By: Maria
Help when Needed
I was concerned about the cost of my pet insurance. Samantha was able to explain to me clearly what factors made up the charges and what I could do to manage them. I called originally planning to possibly cancel my coverage, but with her help reached a compromise I could live with.
Insurer: Fetch
By: Anthony Biscottini
Easy to understand and navigate
Easy to understand and navigate
Insurer: MetLife
By: Mary Fourth