Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Top Notch Customer Service
Met Life Pet Insurance customer service representatives are top notch. I only wish that I had as knowledgeable and pleasant customer service staff at other insurance companies.
Insurer: MetLife
By: Joy, Soot, and Luna
Very quick with processing claims
Very quick with processing claims, and clear communication
Insurer: MetLife
By: customer
Your customer service is top notch
Your customer service is top notch! Each time I've called, I have spoken with some very nice people. I hope I've got her name correct as Delaney was very patient and helpful explaining my coverage today. Thanks for caring about your customers and their pets <3
Insurer: Prudent Pet
By: jqvyahoo.com
MetLife Pet has been great for us
MetLife Pet has been great for us! Super easy to use and upload receipt and refund back quickly. Highly recommended!
Insurer: MetLife
By: customer
MetLife Pet insurance is great
MetLife Pet insurance is great. They cover pretty much everything they say they are going to. My only complaint is reimbursement timeline is inconsistent. Sometimes it’s really fast, sometimes slower.
Insurer: MetLife
By: customer
Trupanion truly cares
Customer service explained to me the coverage very clearly, and when I took my pet to the emergency, the vet clinic was well aware of Trupanion and they were able to get the approval immediately and I saved an extremely amount of money to save my hurt kitten. I am so thankful that I was able to afford the emergency services and my kitten is recovering and Trupanion was there every step of the way with your support?
Insurer: Trupanion
By: Derek
They responded right away!
They responded right away!
Insurer: Trupanion
By: Terry
Chad was patient and walked me through…
Chad was patient and walked me through the options. He was great to work with.
Insurer: Nationwide
By: customer
Saved money great customer service on…
Saved money great customer service on the phone
Insurer: Sonnet
By: Douglas Fraser
Grate communication skills and customer…
Grate communication skills and customer services.
Insurer: Pumpkin
By: Starlet B Kissam