Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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professional and answered every…
Very professional and answered every question.
Insurer: Nationwide
By: customer Mike
Rebeca did great in explaining how…
Rebeca did great in explaining how prudent is the best option for our pet!
Insurer: Prudent Pet
By: kyle
I appreciate the immediate attention…
I appreciate the immediate attention that is given my bills. Also the fact when I call I get to talk to a real person. Don't ever change that.
Insurer: Trupanion
By: April AUGER
Great app
Great app. Claims are easy to submit, reimbursement is quick, and customer service has been excellent. I feel confident knowing my pet is protected
Insurer: MetLife
By: Todor Trukov
Great service!!
Great service!!! Quick resolution to my claim. I highly recommend them
Insurer: MetLife
By: Charlotte
Online & in the app
We did everything online…the website was very easy to navigate and no hidden fees…the app is just as easy to navigate to download and print pink slips…highly recommend sonnet
Insurer: Sonnet
By: Lynda
Everyone at Spot has been so helpful…
Everyone at Spot has been so helpful and understanding! I love this company and have never had any issues .
Insurer: Spot
By: Danielle Maxwell
Submit your soap notes with your receipts
No problem after submitted claims on line customer service pleasant and professional and helpful
Insurer: MetLife
By: Marion
We had a very nice experience with…
We had a very nice experience with Embrace. After we misplaced reimbursement checks, their support team quickly checked the status, confirmed they were not deposited, and issued replacements without any hassle. Everything was handled smoothly. 😄
Insurer: Embrace
By: Valerie